Retail Securities Corporate Actions Belgium
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Your Main Tasks:
Preparation of daily payments
Upfront event data check on future payments
Treatment of redemptions dividend and coupon payments through STP monitor and manually input
Treatment of incoming swift messages
Breakdown instruction and monthly reporting to custodians.
Reconciliation on internal accounts including cancellation and correction of payments
Exceptions management: custodian reporting management reporting dashboard follow up.
Complaint handling: client banker or custodian demand.
Going through customer processes correctly
Operational handling of customer request
Mailbox treatment
Responsibilities:
Answering and solving customer banker and financial institutions questions and issues
Maintaining contact with bankers and financial institutions (bank to bank) via email phone and chat in English*
*Assumption only English as language requirement to be validated during project transition.
Outperform customer expectations continuously: the WOW effect Going through customer processes correctly
Taking into account applicable laws and regulations
Operational handling of customer request
As a Customer Loyalty Team-Member you will also need:
A flexible attitude you will find it no problem to work on Mid-shift
You achieve results even in difficult circumstances
You work autonomously and feel responsible
You are proactively looking for new ways to develop yourself
You are willing to get the necessary (legal) certificates for the job
You are willing to learn the necessary skills to perform your tasks
Key Skills
- Electrical
- Accomodation
- Corporate Sales
- AC Maintenance
- Barista
- ITI
About Company
ING Global Career Opportunities - Welcome to 'careers at ING'. We give you the space to develop yourself as an intern, trainee and professional. Check out our opportunities. Jump on!
