Senior Concierge Corporate Travel Associate

About Our Team:

Join our clients dynamic Global Concierge Travel Team where they are committed to delivering excellence in corporate events and travel management for their employees and clients worldwide. The team ensures seamless event execution vendor coordination and travel logistics creating impactful experiences.

Role Overview

The Senior Concierge Corporate Travel Associate is responsible for managing global travel arrangements crafting high-touch itineraries and ensuring seamless travel experiences for employees and non-employees. This role requires exceptional organizational skills industry expertise and a passion for travel and service excellence.

Key Responsibilities:

Travel Coordination & Itinerary Planning

• Arrange global travel including flights accommodations and ground transportation.

• Structure seamless travel itineraries incorporating restaurant bookings curated experiences and activities.

• Communicate with attendees to gather travel preferences and requirements.

• Research and recommend travel options aligned with client preferences and budgets.

• Ensure all bookings comply with company policies and financial guidelines.

Client & Customer Service

• Deliver exceptional customer service with warmth professionalism and confidence.

• Provide detailed travel itineraries and ongoing support throughout the journey.

• Communicate promptly and professionally with clients at every stage.

• Engage with customers and suppliers via phone email video call in-person meetings or chat.

• Maintain strong relationships with key stakeholders and vendors.

• Ensure high-touch tailored service that anticipates and exceeds client expectations.

Problem Solving & Compliance

• Efficiently manage travel-related issues including rebooking cancellations and emergencies.

• Demonstrate initiative and problem-solving skills to address travel disruptions.

• Stay updated on industry trends emerging markets and new venue openings.

• Ensure compliance with pharmaceutical regulations company policies and industry standards.

Operational & Administrative Support

• Maintain accurate records of travel costs and expense tracking.

• Manage a database of preferred venues and vendor contacts.

• Work autonomously with a self-motivated and resourceful approach.

• Confidently interact with both internal and external stakeholders at all levels.

• Maintain a deep understanding of key products services and unique selling points.

Qualifications & Skills

Required:

• Minimum of 5 years of experience in corporate travel management or concierge services.

• Highly self-motivated with excellent organizational skills.

• Advanced English proficiency.

• Strong proficiency in GDS platforms (Sabre Amadeus Travelport/Galileo).

• Ability to efficiently handle travel-related issues and emergencies.

• Exceptional communication and IT skills.

• Role requires flexibility and adaptability.

• Proficiency in MS Excel.

Preferred:

• Experience in meetings & events (cross-training available).

• Knowledge of pharmaceutical travel compliance.

• Familiarity with travel booking tools (Concur preferred).

• Background in concierge or VIP services.

Additional Information:

• Flexibility in working hours may be required to accommodate event schedules.

• Strong organizational and time-management skills are essential.

About SVC:

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say I work at Select VoiceCom and think its a great place to work! The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!

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