Technical Support Specialist
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
The Technical Support Specialist provides front-line technical assistance to customers requiring support with client-level hardware software telecommunications and audiovisual systems in accordance with established organizational processes (e.g. Master Incident Management Plan). This role delivers high-quality customer service while diagnosing troubleshooting and resolving technical issues across a dynamic and fast-paced environment.
The position also supports video teleconferencing operations classified conference room procedures and enterprise end-user technology ensuring reliable communication capabilities and secure operational integrity.
Responsibilities
Schedule configure and support conference room audiovisual and teleconferencing equipment.
Coordinate and manage video teleconference meetings across multiple rooms and environments.
Complete required documentation to open and close classified conference rooms maintaining security and operational integrity.
Provide technical support to customers via phone email chat remote connection and in-person interaction.
Diagnose and resolve hardware software and connectivity issues using technical knowledge research vendor resources and experience.
Apply technical expertise product knowledge and problem-solving skills to resolve customer-reported issues efficiently.
Escalate unresolved incidents to the appropriate next level of technical support when necessary.
Utilize service management/ticketing systems to document work notes updates and resolutions.
Follow through on incidents and service requests to ensure timely and complete resolution.
Maintain working knowledge of organizational software hardware policies and procedures impacting the end-user environment including IT HR finance cybersecurity and technical security.
Coach and guide end users on proper use of tools systems and equipment.
Support emergent technical issues and evolving technology environments adapting quickly to new systems and upgrades.
Requirements
Required Qualifications
US citizenship is a strict requirement
You must meet one of the following Education and Experience requirements:
Associates degree with limited experience
High School Diploma with 1-4 years of experience
Bachelors Degree in a technical field with limited experience
Associates degree in a technical field and 2-5 years of related experience
Demonstrated experience providing technical support for client-level hardware and software in an enterprise environment.
Strong customer service interpersonal communication and problem-solving skills.
Ability to troubleshoot Automated Information Systems (AIS) hardware and software.
Knowledge of videoconferencing systems telecommunications mobile devices and audiovisual equipment.
Effective time management with the ability to manage multiple incident tickets simultaneously.
Ability to communicate technical information clearly and concisely in both written and verbal formats.
Proven capability to make quick sound technical decisions that minimize operational or business disruption.
Ability to work in a technically demanding fast-paced environment.
Well-developed IT troubleshooting methodology and structured diagnostic approach.
Experience working with service management or help desk ticketing tools.
Familiarity with enterprise security cybersecurity and technical security practices affecting user environments.
Ability to adapt quickly to new technologies equipment upgrades and changing operational needs.
Competency int he following areas
Customer Focus & Service Excellence
Technical Troubleshooting & Root-Cause Analysis
Communication & Documentation
Incident Management & Escalation
Time Management & Multitasking
Adaptability in Dynamic Technical Environments
Benefits
RayTek Employee Benefits Highlights
Health and Wellness
- UnitedHealthcare PPO with 100% preventive care
- 24/7 telemedicine & behavioral health access
- Dental PPO ($1500 max) & Vision plan ($10 exams $150 frame allowance)
- Exercise reimbursement up to $360 per year
Financial Security
- Employer HSA match up to $1200 (individual) or $2400 (family) annually
- 401(k) plan with immediate eligibility and 100% vesting
- Employer 401(k) match up to 4% after 1 year
- Company-paid Life & AD&D (up to $100000)
- Short-Term Disability: 60% pay / $1000 weekly
- Long-Term Disability: up to $8000 monthly
- Tuition reimbursement: up to $5000/year
- Technology reimbursement: $500 after 1st year and every 3 years thereafter
Work-Life Balance
- 11 paid federal holidays (may vary by program)
- PTO accrual from day one
- Remote flexibility for eligible positions
Employee & Family Support
- Day-one eligibility for all benefits
- Dependent coverage up to age 26
- Employee Assistance Program (EAP) confidential counseling legal and financial support
- Travel Assistance Program emergency medical evacuation and global support
- Referral commendation and milestone service bonuses
*Employee plan details may vary annually please reach out to for any questions regarding benefits and eligibility. Some restrictions may apply.
Required Skills:
US citizenship is a strict requirement You must meet one of the following Education and Experience requirements: Associates degree with limited experience High School Diploma with 1-4 years of experience Bachelors Degree in a technical field with limited experience Associates degree in a technical field and 2-5 years of related experience Demonstrated experience providing technical support for client-level hardware and software in an enterprise environment. Strong customer service interpersonal communication and problem-solving skills. Ability to troubleshoot Automated Information Systems (AIS) hardware and software. Knowledge of videoconferencing systems telecommunications mobile devices and audiovisual equipment. Effective time management with the ability to manage multiple incident tickets simultaneously. Ability to communicate technical information clearly and concisely in both written and verbal formats. Proven capability to make quick sound technical decisions that minimize operational or business disruption. Ability to work in a technically demanding fast-paced environment. Well-developed IT troubleshooting methodology and structured diagnostic approach. Experience working with service management or help desk ticketing tools. Familiarity with enterprise security cybersecurity and technical security practices affecting user environments. Ability to adapt quickly to new technologies equipment upgrades and changing operational needs. Competency in the following areas Customer Focus & Service Excellence Technical Troubleshooting & Root-Cause Analysis Communication & Documentation Incident Management & Escalation Time Management & Multitasking Adaptability in Dynamic Technical Environments
Required Education:
You must meet one of the following Education and Experience requirements:Associates degree with limited experienceHigh School Diploma with 1-4 years of experienceBachelors Degree in a technical field with limited experienceAssociates degree in a technical field and 2-5 years of related experience
Company Industry
IT Services and IT Consulting
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
