IT Support Specialist – Executive & AV Support

Position: IT Support Specialist Executive & AV Support (Crestron / Microsoft 365 / Teams)

Location: Chicago IL (Downtown Northbrook)

Schedule: On-site 5 days/week (7:00 7:30 AM start)

Duration: 12 Month Contract / Contract-to-Hire

Overview

• We are seeking a hands-on IT Support Specialist to provide high-touch desktop and audio-visual (AV) support at a corporate headquarters environment.
• This role delivers white-glove service to employees and senior executives with a strong emphasis on conference room technology and Crestron systems.
• The position is fully on-site and supports a growing enterprise environment alongside a collaborative 11-person IT team.

Core Responsibilities

Executive & White-Glove Support

• Provide in-person technical support to corporate staff and executives
• Deliver high-level customer service and rapid issue resolution

Desktop Support

• Support Windows 11 and Microsoft 365 environments
• Troubleshoot Lenovo laptops/desktops and Surface Hubs
• Handle refresh builds break/fix support and ticket backlog management
• Use ServiceNow for incident tracking and resolution

AV & Conference Room Technology (Primary Focus)

• Manage and troubleshoot Crestron systems
• Support Microsoft Teams Rooms and Zoom environments
• Maintain conference room equipment including projectors screens wireless presentation tools and whiteboards
• Ensure seamless meeting functionality and executive presentation readiness

Collaboration

• Partner with team members and leadership to manage workload
• Provide occasional field support as needed

Required Qualifications

• 2 4 years of corporate IT support experience
• Strong Windows 11 and Microsoft 365 troubleshooting skills
• Hands-on experience supporting Crestron systems (required)
• Experience supporting Microsoft Teams Rooms (required)
• AV support experience in a corporate setting
• Experience providing in-person executive support
• ServiceNow or similar ticketing system experience
• Strong communication and customer service skills
• Ability to work on-site daily in Chicago and Northbrook

Thanks

Naveen Samilla

Momento USA Exceeding Customer Expectations

440 Benigno Blvd Unit#A 2nd Floor. Bellmawr NJ 08031

Interstate Business Park

Tel : Direct : / Ext 1016 ;Fax:

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