IT Network Support Dispatch Lusaka, Zambia
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Hands & Feet (H&F) Support
Physical onsite assistance to enable remote troubleshooting and remediation.
Console connectivity to network devices (switch/router/firewall) as instructed by the Remote
Support Team.
Providing physical access support to the Remote Support Team (e.g. opening racks locating
devices/ports power cycling per instruction).
Visual verification and reporting (LED status link status alarms fan/power status cabling
condition).
Network Hands & Feet
Engineer must have basic understanding of network devices sufficient to:
Identify network equipment types ports power supplies uplinks and patch panel layouts.
Follow remote instructions accurately (step-by-step) without deviating from approved
runbooks.
Perform basic checks: link lights port mapping verification cable reseat label verification.
Network Device Rack & Stack
Rack mounting/unmounting of network devices per site rules and safety practices.
Patch and dress cables to basic professional standard (as instructed).
Coordinate with Remote Support Team for post-install verification.
Basic Configuration
Perform basic level initial actions (only as instructed by the Remote Support Team) such
as:
o Connecting console and granting remote access session (screen share/terminal access
where applicable).
o Executing clearly provided command steps (copy/paste) when approved.
o Applying basic baseline actions (e.g. set management IP/VLAN) only when explicitly
instructed and approved
Requirements:
Working at Heights Training Certificate
Medical Fitness Certificate
Requirements
Required Tools
Laptop (Windows/macOS) with terminal tools (e.g. PuTTY/teams/Anydesk) and with full administrator right.
Console cable (e.g. RJ45-to-USB/Serial as applicable) and required adapters
Spare Patch Cord/Cable (5m) x 2
Basic screwdriver kit (Phillips/flathead/torx as applicable)
Basic cable testing tools for damage identification (e.g. cable tester; other basic testers)
Crimping tool and cutter
RJ45 terminator (surplus)
Labelling Machine
Company Industry
IT Services and IT Consulting
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
