Retail Team Lead

About Clutch:

Were on a mission to reinvent the way people buy sell and own cars. Are you game

Clutch is Canadas largest online used car retailer delivering a seamless hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home get the right one delivered to their door and enjoy peace of mind with our 10-Day Money-Back Guarantee and thats just the beginning.

Named five years in a row to the Globe & Mails list of the Top Growing Companies in Canada and also awarded spots on Deloittes Technology Fast 50 and Fast 500 lists were looking to add curious hard-working and driven individuals to our growing team.

Headquartered in Toronto Clutch was founded in 2017 and currently services Ontario New Brunswick Nova Scotia British Columbia and Prince Edward Island. Clutch is backed by a number of world-class investors including D1 Capital Canaan Real Ventures BrandProject and Upper90. To learn more visit .

About the role:

Clutch is looking for a Retail Team Lead to be the face of our company at our first Retail location at Bayshore Mall! Since our entire car-buying process is online youll be the first Clutch employee our customers meet when they pick up or sell their vehicle. Youll have the freedom to go above and beyond to make sure every customer has a great unique experience. If youre excited about shaking up the industry and want to be part of a company changing the car-buying game youll love working with us!

What youll do:

• Delivering a uniquely special experience to each and every one of our customers.
• A major part of this job is having exceptional customer service skills where youll be the face of the company in addressing customer needs resolving issues and ensuring satisfaction at every touchpoint.
• Need a sharp eye for detail as you inspect vehicles carefully assessing vehicle aspects to identify potential issues ensuring the highest quality of service is provided to our customers.
• You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.
• Youll also be a team player by assisting other team members with various tasks as necessary.

What were looking for:

• Education: High school diploma or equivalent
• Experience:
• 1 years in a retail store management
• 2 years of customer-facing experience
• A love for retail and building exceptional customer experiences
• License: Minimum Class 5 License with no restrictions
• Driving Record: 3 years of clean drivers abstract with no major infractions.
• Background Check: Clean criminal background check.
• Work Authorization: Legally authorized to work in Canada.
• Availability: Willingness to work retail hours including evenings weekends and holidays

Why youll love it at Clutch:

• Autonomy & ownership opportunity to build your process and influence the company workforce and at every level.
• Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
• Youll have a broad and direct ownership over Field of work during a phase of rapid growth.
• We are dedicated to attracting and retaining top talent with top-of-market compensation packages.
• Above market health & dental benefits.

Employment Type:

• New Hire Permanent Full-Time

Compensation & Benefits:

• Wage: $26-$27 per hour
• Benefits: Comprehensive benefits plans include healthcare dental care vision care prescriptions life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time)
• Pay decisions reflect objective criteria: skills performance market benchmarking responsibilities and working conditions.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process please email .