Customer Support Specialist

Hello were Augeo we are a global leader in enterprise-level engagement and loyalty platform technology delivering compelling experiences and fostering meaningful connections for employees consumers members and channel partners across many industries and verticals. We serve hundreds of clients including 70 Fortune 500 companies representing millions of end users. We are thought leaders and disruptors who think differently and creatively built by entrepreneurs operators and innovators.

At Augeo were passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you reach your full potential.

We work hard we play hard and most importantly we care to our core about our teams and each other. We over-communicate around while we navigate our new hybrid world.

Youll spend your days on the following:

• Responding promptly to participant calls emails and chats
• Ensuring program information is clearly and accurately conveyed
• Researching inquiries into point redemption
• Working directly with internal and external partners at a program and order level
• Having open communication with team members to share information knowledge and expertise
• Follow established guidelines for participant issue resolution
• Documenting customer issues including resolution
• Demonstrating personal ownership for tasks and following through
• Working with multiple systems including databases and web-based applications
• Fostering respect trust and cooperation with all contacts within and outside Augeo
• Being the Subject Matter Expert on Incentive & Recognition programs

What you need to be successful in this role:

• Customer Support or similar experience preferred
• Attention to detail and accuracy
• Interpersonal listening and problem-solving skills
• Professionalism in all methods of communication
• Strong data entry background and comfort level
• Initiative adaptability and a sense of humor
• Effective organization ability to manage multiple tasks and meet deadlines
• Personal confidence and ability to thrive in a team environment
• Beginner to Intermediate ability in Microsoft Office Products
• Must be flexible adaptable to change self-motivated and enjoy working in a fast-paced environment

Benefits of joining team Augeo

• We offer Medical Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)
• We offer paid Long-Term disability and Life Insurance
• HSA/FSA plans
• We offer varying voluntary benefits such as critical hospital pet coverage and much more
• Employee benefit education campaigns and wellness opportunities
• 401k retirement matching and financial planning resources
• Education reimbursement
• Several EAP resources
• 13 paid holidays and PTO time
• Rewards incentives and gamification for birthdays Work-averserys professional and personal milestones company involvement and kudos
• Employee referral bonuses
• Employee group opportunities
• Fun casual and flexible working environment that embraces the hybrid workstyle
• Career growth opportunities
• Summer internship program