Change Management Specialist
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: St. Paul MN (Remote)
The resource will lead the Worker Interface implementation by initiating and managing structured engagement and validation activities with participating pilot local agencies. With a strong focus on county and Tribal needs and clients program standards and positioned to guide and frame the requirements of the Worker Interface the resource is responsible for bridging the functional and technical conversations with the project team and pilot local agency partners.
Role Summary
The Training & Change Management Lead designs and executes a comprehensive training and adoption strategy to ensure high acceptance and successful use of the Worker Interface by frontline staff across all pilot agencies.
Key Responsibilities:
Design and oversee the overall training strategy and curriculum for the Worker Interface pilot
Develop high-quality train-the-trainer materials and supporting resources
Deliver training through a variety of methods (in-person virtual self-paced etc.) tailored to learners needs
Support and articulate change management needs and workforce readiness requirements
Work closely with the Human Services & Implementation Lead during agency onboarding to ensure staff are prepared and confident
Measure training effectiveness and adoption rates adjusting approaches as needed to achieve high success outcomes
Collaborate with the Product & Project Lead to incorporate training needs into the development timeline and communication plans
Ensure training materials align with human services program policies and the Whole Family Approach
Qualifications & Experience:
5 Experience in designing and delivering training programs preferably in human services or government technology implementations
Proven expertise in adult learning principles and change management methodologies
Experience creating train-the-trainer programs and supporting materials
Strong facilitation and presentation skills with the ability to engage diverse audiences
Familiarity with human-centered design and workforce adoption challenges in public sector environments
Demonstrated success in driving high adoption rates for new systems or processes
Required Skills:
Designing and delivering training programs Human Services Change management Adult learning principles Train-the-trainer Human-centered design
Required Education:
Bachelors is Preferred. Associate Degree minimum requirement
