Client Services Project Manager
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Job Location:
Durham, NC - USA
Monthly Salary:
$ 57000 - 142600
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Join our dynamic eCOA US Client Services Team currently managing 80 active projects and play a critical role in ensuring delivery quality and client satisfaction. This is an exciting opportunity to grow your career in project management within a fast-paced collaborative environment.
Job Overview:
As an Senior Client Services Analyst you will maintain and validate project scope plans and schedules for moderately complex projects ensuring adherence to established success metrics and compliance standards. You will manage stakeholder relationships monitor risks and drive project completion under broad supervision. This role is essential to supporting our resource plan and forecast contributing to operational excellence and client success.
Essential Functions:
Maintain and validate project scope plans and schedules for moderately complex projects.
Monitor risks to program success and inform stakeholders.
Manage delivery process scope and costs for non-complex projects under broad supervision.
Execute technical project communication plans and manage stakeholder relationships.
Identify impacts of change build awareness and support organizational change initiatives.
Evaluate project results against success metrics and recommend process improvements.
Deliver team reporting and guidance metrics.
Qualifications:
Bachelors degree in Computer Science or related field or equivalent experience.
Minimum of 3 years experience in a systems development environment.
Strong technical and commercial awareness.
Ability to identify business needs and formulate technical proposals.
Excellent communication skills.
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role when annualized is $57000.00 - $142600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
IQVIA is the Human Data Science Company™. We are inspired by the industry we serve and provide solutions that enable life sciences companies to innovate with confidence, maximize opportunities and ultimately drive human health outcomes forward. Our approach is Human Data Science – a d ... View more
