Policy & Communications Specialist

The Claims Policy & Communications Specialist plays a vital role in helping TAL deliver on its promise to support customers when it matters most. By shaping clear trusted and futureready claims guidance this role ensures our people can make confident fair decisions in a complex and evolving regulatory environment. The work directly strengthens customer outcomes builds trust in our claims experience and supports TALs commitment to doing the right thingtoday and into the future.

In this role you will:

• Design and maintain claims policies and guidance that enable consistent fair and timely claim decisions.
• Keep claims documentation aligned to regulatory requirements industry codes and TALs claims philosophy.
• Translate regulatory and business change into clear usable knowledge that supports daytoday claims handling.
• Lead targeted initiatives that strengthen compliance reduce risk and improve customer claims experiences.
• Provide authoritative claims policy expertise to support decisions assurance activities and regulatory engagement.
• Monitor regulatory and industry developments to identify impacts and proactively update claims frameworks.

Qualifications :

• Experience in life insurance claims or a similar regulated environment with a strong understanding of how policy and guidance support quality customer outcomes.
• Clear thoughtful communication skills with the ability to translate complex or technical information into practical usable guidance.
• Sound judgement and analytical capability enabling confident navigation of complexity risk and competing priorities.
• A collaborative mindset and strong relationshipbuilding skills contributing positively across teams and stakeholders.
• An understanding of change and project fundamentals bringing structure to scoping work supporting delivery and helping change land well for others.

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be: 

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 

• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change 

• Reconciliation Advocates Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community. 

• Need adjustments during the recruitment process Let our team know by getting in touch with us herewere here to support you. 

Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time