Recovery & Support Specialist

As a Recovery & Support Specialist at TAL you play a pivotal role in helping people reclaim their health independence and confidence during some of lifes most challenging moments. By partnering closely with Claims teams this role shapes meaningful recovery pathways that support sustainable returntohealth and returntowork outcomes. Your impact extends beyond individual claimsstrengthening capability improving outcomes and reinforcing TALs commitment to doing the right thing for customers every step of the way.

In this role you will:

• Drive optimal recovery and returntowork outcomes by shaping clear evidencebased strategies across IP and TPD claims.
• Partner with Claims teams and health practitioners to remove barriers and accelerate sustainable returntohealth outcomes for customers.
• Identify and intervene early on atrisk claims to prevent prolonged recovery and improve overall claim duration and experience.
• Build Claims Consultant capability through coaching and guidance on medical rehabilitation and returntowork decisionmaking.
• Ensure recovery services deliver value by influencing quality alignment and performance of external providers.
• Strengthen bestpractice recovery approaches by collaborating with Health Services and contributing insights to Claims leadership.

Qualifications :

• A strong allied health or rehabilitation background you use to support thoughtful personcentred recovery and returntowork outcomes.
• A practical biopsychosocial mindset enabling you to see the whole person and navigate complex barriers to recovery with confidence.
• Clear empathetic communication skills that help you build trust influence outcomes and engage diverse stakeholders.
• A collaborative coachingoriented approach with a genuine desire to share expertise and lift capability across teams.
• A customerfirst mindset and professional judgement allowing you to work effectively within compensable environments while doing whats right.

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be: 

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 

• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change 

• Reconciliation Advocates Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community. 

• Need adjustments during the recruitment process Let our team know by getting in touch with us herewere here to support you. 

Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time