The Director of Operations (DO) is responsible for implementing operational standards to ensure consistent practices procedures and standards across kiosk and facility operations. The position engages in staffing/scheduling operational performance and financial plan goals through delivery of customer and end customer/consumer satisfaction. Ability to influence and negotiate providing guidance and oversight to internal and external teams. The position will have direct reports across the United States.
Key Competencies
Understanding Retail and Various Retail Channel environments Influence and Negotiation Financial Acumen and Data /Analytics Consumer/Customer focus Planning and Priority setting Innovation Communication and People Leadership
Duties & Responsibilities
Sets the data driven operational strategy per facility and kiosk location to deliver expected P&L results
Develops cost analysis of labor and inventory in order to set budgeted targets
Implements production food safety store operations and CK operational policies and procedures for implementation company-wide
Oversees food safety to ensure uniformity with safety standards
Provides clear direction on production instruction to ensure proper training and understanding of corporate production standards
Works with other departments to ensure operational procedures are being followed in a consistent manner across all kiosk locations
Adheres to all relevant local and federal laws and regulatory guidelines
Implements company strategy and establishes short-term and long-term goals and business plans with Management
Contributes strategic ideas to leadership team on needed actions
Provides senior leadership team with ongoing recommendations to establish new standards in the companys best interest
Provides guidance to area managers to ensure they are moving forward in line with established corporate protocol
Consistently reviews and provides feedback to area managers to ensure a consistent way of working and accountability
Enforces corporate policies and procedures
This job posting describes the general duties and responsibilities for the position. Other duties may be assigned as needed.
Qualifications :
10 years relevant experience within the food production industry/retail execution and a 4 year degree in business or related field to include managerial responsibilities; or equivalent combination of education and experience
Ability to create a data driven execution strategyaligned to the commercial strategy and executing goals to ensure financial and strategic success
Understanding of retail strategy and execution across multiple environments and channels
Must have proven leadership skills in conjunction with analysis problem solving and innovation skills
Excellent interpersonal written and verbal communication skills in English
Ability to use a computer and Microsoft Suite and other business related programs to drive the business
Flexibility to travel up to 75% as required
Strong grasp of Hana Group standards mission and core values
Additional Information :
Hana Group is an equal opportunity employer
$95000 - $105000 USD Annually
Remote Work :
No
Employment Type :
Full-time
Hana Group North America, a division of Hana Group, is the global leader in Japanese-inspired cuisine sold in grocery retailers and commerce marketplaces. At Hana Group North America, we collaborate with leading grocery retailers to sell Sushi and other Japanese inspired cuisine under ... View more