Front Office Supervisor
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
- Supervise and support the daily operations of the Front Desk Concierge and Bell Desk teams.
- Ensure all guests receive a warm welcome and prompt professional service throughout their stay.
- Handle guest complaints requests and feedback efficiently and courteously.
- Coordinate room assignments check-ins check-outs and room changes in collaboration with Housekeeping and Reservations.
- Monitor cash handling billing and auditing procedures in compliance with hotel policies.
- Train coach and motivate front office team members to achieve service and performance goals.
- Maintain accurate records reports and shift handovers.
- Assist with scheduling and ensure adequate staffing levels for smooth operations.
- Promote hotel services and facilities to enhance the guest experience and increase revenue.
- Ensure compliance with safety security and operational standards.
Qualifications :
- Diploma or degree in Hospitality Management or related field.
- Previous experience as a Front Office Agent or Supervisor in a hotel environment.
- Strong leadership and team management skills.
- Excellent communication interpersonal and problem-solving abilities.
- Proficient in PMS systems (e.g. Opera) and Microsoft Office applications.
- Customer-focused with a professional and positive attitude.
- Ability to work flexible hours including weekends and holidays.
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
Key Skills
- ENT
- Electronic Security
- Access Control System
- Accounting & Finance
- Cardiac
- Food & Beverage
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
