Description- Full-time permanent opportunity available at Westpacs Wodonga branch
- Be supported to hone your leadership skills and inspire others
- Be genuinely rewarded for the experience you bring
- Empower your team to empower your community
Create your best future and join Westpac as aBank Manager at our Wodonga branch!
Whats the role
As a Bank Manager youll be the head and heart of a frontline banking team that loves to exceed the expectations of local customers whilst playing a hands-on role in a community that youre proud to call your own. Inspiring a team of customer service and sales specialists youll set the standard for the Westpac Group experience and itll be an exceptional experience at that! Youll be the driving force behind your branchs overall success holding financial risk and operational accountability whilst ensuring customer advocacy is at the heart of all you and your team will recruit coach and elevate your team to deliver a superior banking experience ultimately contributing to the branchs and our customers success.
This is a full-time branch-based role and the hours are across and inclusive of Monday to Friday.
How will I help
- Hold accountability for compliance and risk management build a culture of doing the right thing
- Lead your team in building customer digital confidence by driving Digital First conversations to grow digitally active customers
- Uplift branch staff home loan referrals into the Lending team to achieve the branchs home loan settlement targets
- Drive customer acquisition service and retention building genuine connections with customers and the community and resolving customer concerns effectively and efficiently
- Recruitment training retaining and performance management of frontline branch staff
- Drive results that have a clear positive and direct impact on overall branch performance
What do I need
- Strong leadership experience ideally gained in a Retail Banking environment (preferred not essential)
- Proven experience of holding accountability for risk and compliance staff performance and customer experience
- High-energy with an ability to inspire and motivate a diverse team
- Experience of working to fulfil business performance targets and spur growth
- Ability to effectively de-escalateand address challenging situations by using strong communicationand problem-solving skills
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- A variety of leave options including Culture Lifestyle and Wellbeing leave
- Tailored learning and development opportunities to help your grow your career within the bank
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started simply click on the APPLY or APPLY NOW button.
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on ourwebsite.
Required Experience:
Manager
DescriptionFull-time permanent opportunity available at Westpacs Wodonga branchBe supported to hone your leadership skills and inspire othersBe genuinely rewarded for the experience you bringEmpower your team to empower your communityCreate your best future and join Westpac as aBank Manager at our W...
Description- Full-time permanent opportunity available at Westpacs Wodonga branch
- Be supported to hone your leadership skills and inspire others
- Be genuinely rewarded for the experience you bring
- Empower your team to empower your community
Create your best future and join Westpac as aBank Manager at our Wodonga branch!
Whats the role
As a Bank Manager youll be the head and heart of a frontline banking team that loves to exceed the expectations of local customers whilst playing a hands-on role in a community that youre proud to call your own. Inspiring a team of customer service and sales specialists youll set the standard for the Westpac Group experience and itll be an exceptional experience at that! Youll be the driving force behind your branchs overall success holding financial risk and operational accountability whilst ensuring customer advocacy is at the heart of all you and your team will recruit coach and elevate your team to deliver a superior banking experience ultimately contributing to the branchs and our customers success.
This is a full-time branch-based role and the hours are across and inclusive of Monday to Friday.
How will I help
- Hold accountability for compliance and risk management build a culture of doing the right thing
- Lead your team in building customer digital confidence by driving Digital First conversations to grow digitally active customers
- Uplift branch staff home loan referrals into the Lending team to achieve the branchs home loan settlement targets
- Drive customer acquisition service and retention building genuine connections with customers and the community and resolving customer concerns effectively and efficiently
- Recruitment training retaining and performance management of frontline branch staff
- Drive results that have a clear positive and direct impact on overall branch performance
What do I need
- Strong leadership experience ideally gained in a Retail Banking environment (preferred not essential)
- Proven experience of holding accountability for risk and compliance staff performance and customer experience
- High-energy with an ability to inspire and motivate a diverse team
- Experience of working to fulfil business performance targets and spur growth
- Ability to effectively de-escalateand address challenging situations by using strong communicationand problem-solving skills
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- A variety of leave options including Culture Lifestyle and Wellbeing leave
- Tailored learning and development opportunities to help your grow your career within the bank
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started simply click on the APPLY or APPLY NOW button.
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on ourwebsite.
Required Experience:
Manager
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