Lead Knowledge Management
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities:
Content Leadership:
- Collaborate with stakeholders to gather analyze and document their existing processes.
- Develop and maintain a comprehensive knowledge base ensuring accuracy clarity and user-friendliness.
- Implement and manage a content management system (CMS) to organize and categorize knowledge base content.
- Create and maintain various knowledge base materials such as standard operating procedures (SOPs) FAQs and job aids.
- Standardize content style and ensure adherence to brand guidelines.
- Collaborate with the KM team to ensure best practices are followed in knowledge base development and management.
- Collaborate with cross-functional teams to align on content initiatives and overall business goals.
- Stay up to date on industry trends and best practices in knowledge management.
Client Advisory & Engagement:
- Act as a trusted advisor to clients on knowledge management strategies and practices.
- Offer insights and recommendations for improving KM processes.
- Build strong relationships with clients to drive adoption of best practices.
- Serve as the primary point of contact for client engagements related to process documentation and knowledge management.
- Conduct regular meetings and presentations with clients to discuss project progress findings and recommendations.
- Collaborate with cross-functional teams to deliver high-quality solutions that meet client needs and expectations.
Strategic Planning:
- Team management capabilities and handling client facing calls work on business review and create slides for business review.
- Contribute to the development of strategic plans and initiatives related to knowledge management and process improvement.
- Participate in strategic discussions and decision-making processes to align KM efforts with organizational goals and objectives.
Content Creation and Quality Assurance:
- Create and maintain content style guides for projects ensuring consistency and meeting client expectations.
- Standardize content style and ensure adherence to brand guidelines for all content.
- Monitor and analyze content performance using analytics tools providing insights and recommendations for improvement.
- Conduct calibration exercises within the team to ensure SOPs are followed and a standardized writing style is maintained.
- Collaborate with the client to fine-tune expectations and writing styles if needed.
- Create and maintain thorough reports for relevant stakeholders (Proficiency with tools like Excel PowerPoint MS Word Google Sheets Google docs etc.)
Qualifications :
Qualifications:
- Bachelors degree in any stream or related field.
- C1 proficiency mandatory.
- Bachelors/Masters degree in English literature and journalism would be an added advantage.
- At least 3-4 years of experience in content creation and/or content management.
- Excellent writing editing and proofreading skills with a keen eye for detail.
- Proficiency in using content management systems (CMS) based software.
- Well versed in the nuances of UK/US English and style guides (e.g. Chicago Manual of Style AP Style).
- Experience with MS Excel for data-driven decision-making and using analytics tools to measure content performance.
- Excellent interpersonal and communication skills with the ability to collaborate effectively with both internal and external stakeholders.
- Strong analytical and problem-solving skills with the ability to identify opportunities for improvement and implement effective solutions.
- Proven track record of successfully managing client relationships and delivering high-quality advisory services.
- Ability to work independently and collaboratively in a fast-paced environment managing multiple projects simultaneously.
Remote Work :
No
Employment Type :
Full-time
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
