Head of Client and Broker Engagement Sub Saharan Cluster

This role has full accountability for leading and running the distribution function including branches across Sub-Saharan Africa cluster. Ensure Distribution core disciplines and best practices are implemented and utilized across all channels to optimize productivity and efficiency. Develop & maintain excellent relationships with Global Independent brokers and other key distribution partners ensuring retention of existing business and building sufficient pipeline to achieve new business numbers.

Job Requirements:

• Drive development of local market opportunities to exceed required performance and financial efficiency benchmarks through active management of existing channels (e.g. brokers agents direct marketing bank assurance etc.)
• Deliver annual new business production and cross selling from existing and new clients (Complex / Corporate) in line with set objectives and in accordance with the Sales process.
• Ensure retention of all Client renewals within assigned portfolios in line with Profit Centre renewal strategies.
• Develop and maintain an understanding and working relationships with Global Brokers Independent Brokers Facultative Reinsurance Brokers and Cedants and other distribution partners.
• Identify and maintain regular contact and engagement with key business influencers with all our distribution partners

Principle tasks

• Implement long and short-term distribution business plans objectives in alignment with EMEA Regional and Country business objectives considering product strategies and initiatives covering SSA.
• Lead and develop the CBE function and personnel across SSA Cluster
• Set goals and objectives for direct reports including branches and ensure that staff objectives / KPIs are aligned to achievement of business goals
• Manage succession planning to develop & retain talent and build bench strength.
• Identify developmental opportunities for team members working with HR to increase skills and competencies.
• Set and achieve local distribution budget/sales targets focused on driving profitable growth and supporting both Commercial and Consumer Groups in SSA across South Africa.
• Analyze and monitor market conditions in order to identify and develop new distribution channels trends and customer needs.
• Provide input into the risk appetite capital management and reinsurance strategies according to local statutory solvency and profitability requirements.
• Ensure the highest quality service so that Company/customer excellence requirements are fully satisfied
• Facilitate and drive new business activities around targeting including obtaining and recoding pipelines timeously hosting WST meetings tracking and monitori
• rmance
• Sharing insights with stakeholders following periodic analysis on key performance metrics of submissions decline and bind ratios
• Coordinate monthly and quarterly meetings with Global Brokers and Key Independent Brokers and other distribution partners to ensure profitable growth.
• Source and analyse annual carrier feedback data obtained from Global Broker surveys sharing findings with stakeholders
• Manage AIGs Salesforce database for all accounts with Global Brokers and Independent Brokers and other distribution partners.
• Represent SSA cluster on regional and international CBE forums and meetings as well as attending to regional CBE requests and tasks
• Manage designated ad-hoc projects.

Key objectives

• Optimize use of distribution channels in countries based on profitability while achieving adequate product channel and diversification/long-term stability of sustainable business generation.
• Ensure Distribution core disciplines and best practices are implemented and utilized across all channels in the Countries to optimize productivity and efficiency
• Ensure alignment of business strategies and activities with the requirements of applicable local and international regulations and corporate guidelines.
• Ensure renewal of all Key renewals within designated portfolios in accordance with Profit Centre underwriting strategies.
• Achieve new business budgets as well as improvements in submission quote and bind ratios analysing the data to improve our performance
• Further strengthen & build Global Broker relationships leveraging off our global agreements with the support of International & EMEA and to maintain a leading Complex Segment position. Build & grow our Corporate Segment especially High Margin lines.
• Specific account targeting/ pipeline management including the adoption and utilisation of Salesforce as our customer relationship management platform
• Enhance and assist in the development of our Client Engagement capabilities
• Plan and organize annual broker roadshows
• Facilitate Client Round Tables Thought Leadership & Industry Events
• Facilitate Deal Days Broker and Client Academies
• Drive adoption of AIG Digital platform with selected broker partners

Audit and Compliance

• 
  Ensure adherence to audit requirements
• Ensure adherence to regulatory and compliance requirements

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American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.

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