Tier 1 Support Specialist
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Job Location:
Riverside, CA - USA
Yearly Salary:
$ 38000 - 46000
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
We are currently seeking motivated and detail-oriented individuals for a Remote Tier 1 Support Specialist role. This entry-level position provides front-line support to clients by assisting with travel-related inquiries coordinating reservations resolving basic service issues and ensuring accurate booking documentation.
Comprehensive training is provided making this a great opportunity for candidates looking to begin or grow their remote support career.
Key Responsibilities
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Serve as the first point of contact for client inquiries
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Provide support for reservations confirmations updates and itinerary details
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Research and verify booking options using approved systems
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Troubleshoot and resolve basic booking or service-related issues
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Escalate complex concerns to appropriate team members when necessary
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Maintain accurate records and documentation
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Deliver professional and timely customer service
Qualifications
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Strong written and verbal communication skills
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Customer-focused with problem-solving abilities
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Detail-oriented and organized
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Comfortable working independently in a remote environment
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Basic computer proficiency and reliable internet access
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Must be at least 18 years of age
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Legal eligibility to work in the U.S. U.K. Mexico Australia or Spain
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English communication proficiency
What We Offer
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100% remote position
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Flexible scheduling
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Paid training and ongoing development
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Incentive programs and performance-based perks
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Advancement opportunities into higher support tiers
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
