IT Support Consultant

FuntoNetwork IT Consulting
Empowering Businesses with Innovative IT Solutions

Position: IT Support Engineer ClientDedicated
Department: IT Infrastructure & Managed Services
Location: New York NY (Onsite Financial District)
Type: Contract FullTime (40 hours/week)
Reports To: IT Support Manager (FuntoNetwork) / Client IT Director (dotted line)
Tech Stack: Windows Server Active Directory Nutanix AHV PowerShell Networking (DHCP/DNS/Firewall) Prowatch/Genetec (nice to have)

Regional Strategy: Eastern USA Financial Services Corridor New York Metro

This role is part of FuntoNetworks strategic expansion of dedicated onsite engineering teams supporting our premier enterprise clients. We are placing a seasoned IT Support Engineer directly at a leading financial services institution in Lower Manhattan. The New York Metro area represents the densest concentration of financial markets regulatory infrastructure and global headquarters in the Eastern USA. By embedding our talent onsite we deliver whiteglove infrastructure support rapid incident response and proactive system optimisation that aligns perfectly with our clients missioncritical operations.

Location Requirement:

• Primary: Must reside within a reasonable commute to Lower Manhattan (NYC boroughs Hudson County NJ Western Long Island).
• Secondary: Northern NJ Westchester CT candidates willing to travel to NYC daily.
• Avoid: Remoteonly candidates; West Coast Mountain or Central time zones cannot be accommodated due to onsite mandate.

Why New York Metro Focus:

• Immediate access to client datacenters trading floors and executive suites
• Alignment with clients 8 AM 6 PM Eastern operating hours plus afterhours maintenance windows
• Deep familiarity with NYCs unique regulatory landscape (DFS Part 500 SOX PCI DSS)
• Ability to provide handson hardware support racking/stacking and emergency dispatch

About FuntoNetwork

Our IT Infrastructure & Managed Services practice delivers resilient secure and highperformance technology environments for clients across the Eastern United States. We dont just monitor systems we become an extension of our clients IT teams. From proactive patching and disaster recovery to VIP enduser support and infrastructure modernization our engineers are trusted advisors who keep critical business operations running without interruption. This clientdedicated role embodies that promise: you will be the onsite face of FuntoNetwork embedded within a prestigious financial organisation ensuring their systems are stable secure and continuously optimised.

Position Overview

We are seeking a highly motivated customercentric IT Support Engineer to join our team on a longterm clientdedicated contract. You will be placed onsite at a premier financial services client in downtown Manhattan functioning as a key member of their infrastructure team while enjoying the backing and resources of FuntoNetwork. Your primary mission: ensure the stability security and performance of the clients Windows Server environment Nutanix hypervisor infrastructure Active Directory and network services. You will handle everything from daily user administration and patch management to disaster recovery testing and security compliance initiatives. The ideal candidate possesses deep technical expertise across the Microsoft/Nutanix stack a relentless customer service mindset and the poise to interact with both executives and helpdesk staff. This is a highvisibility highimpact role for an engineer who thrives in fastpaced regulated environments.

Key Responsibilities

• Infrastructure Maintenance & Patching:
  • Execute monthly patch cycles for Windows Server (2016/2019/2022) Nutanix AHV hosts and firmware across physical and virtual infrastructure.
  • Perform Darksite patching procedures with zero production downtime.
  • Manage Nutanix cluster health VM lifecycle and storage optimisation.
• Active Directory & Identity Management:
  • Administer user/group accounts security groups Group Policy and domain trust relationships.
  • Ensure regular backup and recoverability of Active Directory and domain controllers.
  • Support hybrid identity integrations (Azure AD Connect) as needed.
• Server & Storage Administration:
  • Maintain Windows Server file/print services application servers and IIS.
  • Monitor RAID configurations SAN/NAS connectivity and storage capacity.
  • Perform server hardening in line with CIS benchmarks and client security policies.
• Network Troubleshooting:
  • Diagnose and resolve issues related to DHCP DNS TCP/IP routing and firewall policies.
  • Collaborate with clients network team to validate ACLs VLAN segmentation and encryption protocols.
  • Use packet capture tools for advanced troubleshooting.
• Security & Compliance Support:
  • Implement and verify security baselines BitLocker encryption and EDR agent deployment.
  • Assist with physical security systems integration (Prowatch Genetec) strong plus.
  • Participate in internal and external security audits; remediate findings.
• Disaster Recovery & Business Continuity:
  • Maintain and test disaster recovery plans for critical systems.
  • Perform scheduled backup/restore operations using enterprise backup solutions (Veeam CommVault).
  • Document recovery procedures and lead annual DR drills.
• Performance Monitoring & Optimisation:
  • Utilise monitoring tools (SolarWinds PRTG SCOM) to track system health and capacity.
  • Analyse performance metrics to identify bottlenecks and recommend scaling strategies.
  • Produce monthly performance reports for client leadership.
• Automation & Scripting:
  • Develop PowerShell scripts to automate patch deployment user provisioning log collection and reporting.
  • Maintain a library of reusable automation modules.
• EndUser Support & VIP Service:
  • Provide 1 experience support for executives and staff whiteglove responsive and professional.
  • Troubleshoot Windows 10/11 Office 365 printers and mobile devices.
  • Serve as the highest level of escalation for the clients helpdesk.
• Documentation & Knowledge Transfer:
  • Create and maintain system diagrams runbooks KB articles and network topology documentation.
  • Conduct knowledge transfer sessions with clients internal team.
• OnCall & AfterHours Support:
  • Participate in a rotating oncall schedule (1 week per month).
  • Willing to work evenings weekends and overtime for scheduled maintenance windows or critical incident response.
  • Travel to clients secondary NYCmetro sites as needed.
• Hardware Handling:
  • Lift and transport servers UPS units network equipment (up to 50 lbs).
  • Assist with datacenter racking/stacking cable management and asset inventory.

Required Qualifications & Skills

Experience: Minimum 8 years of progressive IT infrastructure and support experience with at least 5 years dedicated to Windows Server Active Directory and virtualization administration in enterprise environments (1000 users).

Technical Proficiency:

CategoryRequired SkillsWindows ServerExpert in Windows Server 2016/2019/2022 (user/group admin file system software services registry performance tuning).Active DirectoryDeep experience with AD DS GPO management domain controller backup/recovery FSMO roles LDAP AD sites/subnets.VirtualizationStrong handson with Nutanix Acropolis (AHV) including Darksite patching Prism Central cluster expansion VM snapshots. VMware vSphere or HyperV experience is a plus.StorageRAID levels SAN/NAS concepts iSCSI fibre channel.NetworkingSolid understanding of TCP/IP DHCP DNS VLANs routing firewalls ACLs. Ability to troubleshoot with commandline tools (ping tracert nslookup netstat pathping).SecuritySecurity principles: encryption (BitLocker EFS) access control lists antivirus/EDR (CrowdStrike Defender for Endpoint). Familiarity with Prowatch or Genetec a significant plus.ScriptingAdvanced PowerShell scripting for automation (file operations AD user management patch reporting). Bash ksh or Perl are beneficial.MonitoringExperience with enterprise monitoring tools (SCOM SolarWinds PRTG Nagios). Ability to create dashboards and alerts.Patch ManagementProven experience planning and executing patch cycles for OS hypervisor firmware using WSUS SCCM or Nutanix Lifecycle Manager.Backup & DRHandson with Veeam CommVault NetBackup or Azure Backup. Demonstrated ability to perform and validate restores.Endpoint SupportWindows 10/11 Office 365 printing VPN mobile device management (Intune).

Soft Skills & Work Style:

• Customer Service Obsession: You dont just fix issues you create delighted end users.
• Organisational Agility: Comfortable juggling break/fix incidents project work and operational tasks without losing sight of priorities.
• Communication: Exceptional verbal and written skills; able to explain complex technical concepts to nontechnical stakeholders.
• Judgment & Integrity: Handles sensitive data and executive requests with discretion. Sound decisionmaking under pressure.
• Physical Requirements: Ability to lift 50 lbs; comfortable in datacenter environments.

Education: Bachelors degree in Information Technology Computer Science or related field preferred; equivalent experience considered.

Preferred Qualifications

• Industry certifications: Microsoft Certified: Windows Server Hybrid Administrator Associate Nutanix Certified Professional (NCP) CompTIA Security ITIL Foundation.
• Prior experience in financial services banking or insurance IT environments.
• Experience with cloud platforms (Azure AWS) and hybrid identity.
• Familiarity with ITIL processes incident problem change asset management.
• Previous consulting or managed services background especially in clientdedicated roles.
• Knowledge of physical access control systems (Prowatch Genetec Lenel).
• Experience with SCCM Intune or JAMF for endpoint management.

Regional Advantage Skills New York City Financial District

Candidates with direct experience supporting New Yorkbased financial institutions will be given special consideration:

• Trading Floor Support: Experience with lowlatency networking Bloomberg terminals market data systems and regulatory recording requirements.
• Regulatory Compliance: Familiarity with NY DFS Part 500 SOX PCI DSS and SEC rules.
• Executive/VIP Support: Proven track record supporting Csuite board members and highnetworth individuals.
• Datacenter Operations: Handson work in NYC colocation facilities (165 Halsey 60 Hudson 111 8th Ave) or enterprise data centers.
• Disaster Recovery: Participation in tristate area DR tests (NJ PA upstate NY).

Why Join FuntoNetwork

• Premier Client Engagement: This is a careerdefining opportunity to serve as the trusted onsite engineer for a toptier financial services firm.
• ClientDedicated Model: You enjoy the stability of a longterm contract while being deeply embedded in a single organisation no bouncing between clients.
• Autonomy & Influence: Your technical recommendations directly shape the clients infrastructure roadmap.
• Backing of FuntoNetwork: Access to our broader engineering community training resources and career coaching youre never alone.
• Path to Permanent: Highperforming contractors are frequently converted to directhire roles with either the client or FuntoNetwork.

Compensation & Benefits

• Hourly Rate: $55 $75/hour (W2) commensurate with experience certifications and demonstrated expertise.
• Weekly Payroll with direct deposit.
• Benefits Package (for eligible W2 contractors): Medical dental vision 401(k) with match paid holidays and accrued sick leave.
• Travel Reimbursement: Pretax transit benefits (NYC metro) and mileage reimbursement for offsite travel.
• Professional Development: Voucher reimbursement for Nutanix Microsoft and security certifications.
• Technology Stipend: Annual allowance for home office / mobile equipment.

Application Process

We are seeking an IT Support Engineer who combines deep technical mastery with a genuine passion for service excellence.

To apply please submit:

1. Resume detailing 8 years of experience specifically highlighting Windows Server Active Directory Nutanix and PowerShell.
2. Cover letter addressing the following prompt:
   Describe a time you managed a critical infrastructure incident or complex patching cycle in a regulated environment. What was your role how did you ensure minimal disruption and how did you communicate with stakeholders
3. Optional: Copies of relevant certifications (NCP MCSE Security etc.).

Submit your complete application package to:
Samuel Andoh Account Manager
Email:
Subject Line: IT Support Engineer (ClientDedicated) Your Name Borough/City

Visa Status: No H1B sponsorship available. Must be a U.S. Citizen Green Card holder or possess unrestricted work authorization.

Interview Process:

1. Initial Screening FuntoNetwork recruiter (30 min phone)
2. Technical Interview Handson scenario questions Active Directory / Nutanix troubleshooting (60 min video)
3. Client Interview Inperson (or video) with client IT Director and team (60 min)
4. Final Discussion Offer and onboarding details

Work Environment & Expectations

• Schedule: Onsite MondayFriday 8:30 AM 5:30 PM EST (flexibility required for afterhours maintenance).
• Location: Client site in Lower Manhattan (Financial District); occasional travel to secondary NYCmetro sites.
• Dress Code: Business professional (client corporate environment).
• Tools: Nutanix Prism Active Directory Users & Computers PowerShell ServiceNow Microsoft Teams Office 365.
• OnCall: Rotating weekly schedule; overtime compensated at timeandahalf or comp time.
• Reporting: Daily standup with FuntoNetwork manager; weekly status report to client leadership.

Career Path at FuntoNetwork (ContracttoPotential)

Contract Trajectory:

• IT Support Engineer Senior IT Support Engineer Lead Infrastructure Engineer (clientdedicated)
• IT Support Engineer IT Operations Manager (client side)
• Specialisation: Nutanix Architect Cloud Infrastructure Engineer Security Analyst

FuntoNetwork has a strong track record of converting contract talent to permanent roles. Exceptional performance on this engagement may lead to a direct hire offer from the client or a senior position within FuntoNetworks Infrastructure Practice.

Special Note for New York Metro Candidates:

If you are based in or have extensive experience supporting organisations in the NYC tristate area please highlight the following in your application:

• Lower Manhattan / Financial District: Trading floors investment banking regulatory compliance (DFS 500 SOX).
• Midtown: Corporate headquarters executive support global IT operations.
• Brooklyn / Queens: Logistics healthcare or manufacturing IT environments.
• Northern New Jersey: Datacenter operations pharmaceutical IT disaster recovery sites.
• Long Island / Westchester: Enterprise branch offices retail education.

FuntoNetwork is proud to support the New York City technology community. We are an Equal Opportunity Employer and encourage applications from all qualified candidates in the tristate area.