Product Manager, Customer Management

Who We Are:

Every transaction matters. Every Canadian matters. At Interac we protect both driving trust security and inclusion so our digital economy thrives.

Founded in 1984 Interac connects Canadians through secure digital payments advanced identity verification and industry-leading fraud protection. Connecting banks businesses and individuals Interac enables millions to send receive and manage money safely and effortlessly every day across both digital and physical environments.

As the backbone of Canadas financial ecosystem Interac facilitates over 20 million transactions daily supported by trusted partnerships with government and financial institutions. Consistently ranked as Canadas most reputable financial technology brand Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The vacant Product Manager Customer Management role will report to the Group Product Manager Leader Payment Enablement. As a Product Manager you will be responsible for defining and delivering products that solve real customer problems and drive business outcomes. Working closely with design engineering and other stakeholders you will help shape the roadmap define product requirements and guide the product through execution and launch.

What You Will Do:

• Own the roadmap and delivery of specific features or small product areas.

• Drive the delivery of product features end-to-end including scoping planning and cross-functional execution.

• Partner with engineering and design teams to define prioritize and deliver high-quality user-centric features.

• Collaborate with marketing support analytics and operations to deliver and optimize go-to-market plans for product launches.

• Gather and synthesize customer feedback market insights and internal input.

• Write clear detailed product requirements and user stories that translate customer needs into executable work for engineering and design.

• Define success metrics and analyze post-launch performance; identify improvements based on data and user feedback.

• Drive continuous improvement through iteration and experimentation.

• Contribute to product vision and strategic planning with awareness of long-term impact.

What You Bring:

• 7 years of product management or equivalent relevant experience.

• Bachelors degree in Business Computer Science Engineering or a related field; advanced degree a plus.

• Proven ability to communicate effectively with cross-functional stakeholders.

• Experience defining technical requirements (e.g. APIs performance latency) and evaluating tradeoffs with engineering teams.

• Working knowledge of agile delivery processes product analytics and experimentation methods (e.g. A/B testing).

• Demonstrated ability to translate customer needs into product solutions.

• Proven ability to deliver features or improvements that meet customer needs and business goals.

• Eligibility to work for Interac Canada in a full-time capacity.

What Were Offering:

The hiring range for this position is $100000 - $150000 and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills experience and job-related knowledge but Interacs commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future and includes:

• Generous vacation and wellness days to help you recharge

• Comprehensive employer-paid benefits coverage for peace of mind

• Market-leading employer-funded RRSP program to invest in your future

• Flexible hybrid work model for better work-life balance

• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family

• Pregnancy and parental leave top-up to support growing families

• Charitable donation matching with United Way to amplify your impact

Why Join Us

At Interac the impact we make and the people who drive it is profound. When you become part of our team youre joining a purpose-driven organization thats shaping the future of digital finance in Canada. Heres what you can expect:

• Investing in the Future Help us unlock digital prosperity for all Canadians.

• Innovative Thinking Collaborate on products practices and platforms that redefine whats possible.

• Inclusive Culture Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community Work in an ecosystem where we lift each other up and rise together.

• Intentional Support Enjoy flexible supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization successful candidates will be required to complete background checks which may include Canadian Criminal Credit Check Canadian ID Cross-Check Public Safety Verification 5-year Employment Verification Education Verification Credit Check and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds experiences and perspectives come together. Thats why we are committed to providing fair and equitable employment opportunities for all individuals without discrimination based on race color ancestry ethnic origin place of origin citizenship creed sex sexual orientation gender identity or expression age marital or family status disability or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process please contact us at We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.s name and logo to promote fictitious employment opportunities. Interac Corp. never requests solicits or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims losses damages expenses or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.