Director of Operations

About This Position

TheDirectorof Operationsis a key member of the leadership team andoversees the organizations internal operations. This position supervisesthe Human Resources Information Technology (IT) and Administrative Support teams as well asoverseesthe Milwaukee officeto ensure efficient compliant and mission-aligned support services. TheDirector of Operationsprovides high-level oversight and ensures that administrativesystemseffectively support the organizations legal and advocacy goals.

Full Time Equivalent: 1 FTE (40Hours/week)

Reports to: Executive Director

Rate: $115000 to 125000 per year

Location: Thisis aMilwaukee-basedoffice position. Hybrid work isavailable.Applicant must be a Wisconsin resident.

Job Hours:The majority ofhours should be completed during core office hours weekdays from8 a.m. to 5 evening and weekend hours may berequired.

Application Instructions: Submit resume detailing your qualifications and experience as they relate to the minimum and preferred qualifications.

Application Deadline: Preferred consideration will be given to applicants who apply by March 2. Position will remain open until filled.

Key Responsibilities

Operational Oversight25%

• Supervise guideand support the HR staff IT Manager and AdministrativeSupportstaff.
• Ensure coordination across administrative departments and alignment with organizational goals.
• Identifyand implement process improvements across internal operations.
• Oversee DRWs physical office spaces and serve as primaryliaisonwith landlordsand vendors.

Human Resources10%

• Oversee HR operations and ensure consistent application of personnel policies and procedures.
• Partner with HR staff tobuilda workplace culturethat fosters belongingand inclusion.
• Activelyparticipatein staff attraction and retention initiatives.

Information Technology10%

• Supervise IT staffandoverseeIT vendors or independent contractorsto ensure secure functional and efficientsystems for remote and office-based employees.
• Guidetechnology planning and investment aligned with the organizations strategic direction.

Administration15%

• Oversee day-to-day administrative functions across multiple offices and remote environments.
• Ensure consistent office operations supplies document management and internal communications infrastructure.

Leadership and Collaboration15%

• Serve as a member of the leadership team and contribute to organizational strategy.
• Provide on-site leadership at the Milwaukee office.
• Represent operations priorities in agency-wide planning and decision-making.
• Act as a liaison to Board committees as needed.

Supervision and Mentorship:(20%)

• Directly supervise individuals who oversee the day-to-day operations of their respective teams.
• Promote a supportive collaborative and accountable work environment for staff.
• Conduct regular performance evaluations of supervisees and oversee performance management across staff. Work with staff to ensure proper supervision including addressingperformance issues and training all staff receiveappropriate ongoing training to enhancetheirskillsand effectiveness.
• Coordinate internal and external training opportunities to promote professional growth for attorneys and advocates.
• Foster a culture of continuous improvement and knowledge sharing.

General (5%)

• Adhere to all DRW policies and procedures including but not limited to work hours timesheets file maintenance confidentialityand security.
• Participate in DRW activities such asall-staffmeetings and committees.
• May be other related duties as assigned.

Qualifications

Minimum Qualifications:

• Bachelors degree in nonprofit management business public administration or relatedfield orequivalent experience
• Minimum 57 years of experience in nonprofit operations including supervisory experience
• Strong knowledge of nonprofitIT HR compliance and administrative systems
• Demonstrated leadership and team-building skills
• Excellent organizational problem-solving and interpersonal skills
• Commitment to equity inclusion and the mission of providing legal services to underserved communities

Preferred Qualifications:

• Ability to write and/or speak Spanish Hmong or ASL as well as English is desired
• Demonstrated skill toestablishinternal and external credibility
• Ability tomaintainorganizationwide perspective while developing initiatives
• Adaptive capacity to evolve with the organization

Work Environment and Physical Demands

Ability to remain stationary often standing or sittingforlong periods.

Ability to traverse bendandreach to access files andoperateoffice equipment.

Perform repetitive motions that may includewrists handsor fingers.

Occasionally lift or move objects up to 20 pounds.

Someindependenttravelisrequiredbetween the offices.

Benefits

Disability Rights Wisconsin places an unparalleled value on the well-being of our staff. The following benefits are offered for permanent employees who work 20 or more hours per week:

• Generous employer contribution for individual and family health insurance plus a Health Reimbursement Account for uncovered health care costs.
• Employer-provided Short-Term and Long-Term Disability Insurance
• 401(k) Retirement Plan with Employer Contribution
• Flex Spending Account
• Access to affordable quality:

Dental Vision Coverage

Additional Life Insurance for employee and spouse and children

Critical Illness Insurance

Identity Theft

Pet Insurance

Public Student Loan Forgiveness

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for nor forgive federal student loans. However our status as a not-for-profit organization under Section 501 (c) (3) makes us an eligible employer. There may be other determining factors for one to qualify.

For more information read the Federal Student Aids Public Service Loan Forgiveness (PSLF) page:
paid time off policies include:

10 Fixed and 4 Floating Holidays

Leave time for:

o Medical and Caretaking

o Vacation

o Personal

Bereavement Leave

Additional benefits include the Employee Assistance Program (EAP) Commuter Choice and Sabbatical Leave.

Equal Employment Opportunity Act (EEO) and Affirmative Action (AA)

We are an equal-opportunity employer. All applicants will be considered for employment without regard to race color religion sex sexual orientation gender identity national origin veteran or disability status following Title VII of the Civil Rights Act of 1964 and the American with Disabilities Act (ADA)
and the Uniformed Services Employment and Reemployment Rights Act (USERRA). Our organization is committed to building a culturally diverse and inclusive environment.

Date of Job Description: February 2026

Required Experience:

Director