B2C Performance & Operations Internship Paris (July 2026)

Since 2015 papernest has been transforming the way people manage their contracts making subscription management and switching simple through one smart intuitive platform.

We have supported more than 2 million customers across France Spain and Italy. Along the way we have continued to invest in new verticals establishing papernest as a high-performing innovative and competitive scale-up in a fast-growing market.

With over 900 employees we are strengthening our position as a European market leader.

As a B2C Performance & Operations Intern you will take part in our B2C inbound telco acquisition like a mini business unit : you own the KPIs pinpoint whats failing and pull the levers - staffing allocation operating routines and reporting - to improve funnel conversion processing cost and capacity planning across production sites.

The position is open from July for 6 months.

Your responsibilities :

• Own the BU performance cockpit: a single source of truth for conversion processing cost volumes capacity and site allocation. Weekly routines clean definitions.

• Pilot staffing/allocation across production sites (with your manager): recommend where to put volume to maximize conversion-to-cost efficiency and explain the trade-offs in plain language.

• Be the go-to person for the aggregate: when someone asks whats happening on B2C Telco inbound you answer with numbers diagnosis next move.

• Work hand-in-hand with our Ops Mgmt BPO teams: ensure the operating cadence exists (weekly performance sync action tracking escalation when quality or cost drifts).

• Drive pragmatic improvements: tighten reporting remove friction in data flows standardise routines and push for decisions that move conversion and reduce / client.
  
  

Your profile :

• Native-level French fluency

• Analytical muscle: you can manipulate data build dashboards and turn noise into decisions (Excel/Sheets solid; SQL/Looker/Metabase is a plus).

• Operational rigor: you track actions owners and deadlines; you dont follow up you close loops.

• Business sense: you can reason in unit economics (conversion cost margin logic) and defend a recommendation.

• Communication that doesnt waste time: crisp written updates clear calls-to-action comfortable with stakeholders across Marketing/Ops/BPO

Mindset :

• Extreme ownership: you dont outsource responsibility.

• Bias to action: default to Whats the next concrete move

• Resilience: setbacks happen; you dont give up you iterate.

• Pragmatic truth-teller: you call out drift early with facts not vibes.

What we offer :

• A rare internship: youll help manage an entire business units results.

• Massive learning curve at the junction of acquisition ops outsourced sales execution.

• Real exposure to how BPO operations are run (cadence staffing performance management) across multiple sites.

• A manager who will actually use your work: if your analysis is good it will drive staffing and ops decisions.

Evolve in an international and inclusive environment: everyone has a place at papernest and with more than 46 different nationalities its not uncommon here to start a sentence in English and finish it en français o en español

Compensation & partnerships: your talent deserves to be rewarded! Enjoy a competitive compensation for your internship (800 per month). We value every contribution and are committed to offering attractive remuneration for your efforts and dedication. Also with your papernest badge you will have access to various partner services (restaurants wellness centers mobility...).

Meals: a healthy and balanced breakfast is offered every Tuesday!

Career Development: at our company interns are not photocopy-coffee assistants! As a full-fledged team member youre here to learn but also to share your ideas and implement projects. Youll be supported throughout your journey to maximize your skills and prepare for your future.

Remote Work: enjoy 1 day of remote work per week to optimize your focus and efficiency.

Hiring process:

• First call with Camille Talent Acquisition specialist (30 mins)

• Interview manager with Cordélia (1h)

• Business Case (2 hours preparation)

• Last step : Business case restitution with Cordélia

Interested in this challenge

Then dont hesitate any longer; we look forward to meeting you! Regardless of your age gender background religion sexual orientation or disability you have a place with us. Our selection processes are designed to be inclusive and our work environment is adapted for everyone.

We particularly encourage applications from women. Even if you feel that you do not meet all the criteria outlined in this job posting know that every application is valuable. We firmly believe that diverse and varied backgrounds enrich our team. We will carefully consider your application as parity and diversity are essential assets for our success.