Senior Account Manager

About Fuel Cycle:

Fuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights fast flexible and fully integrated. As a market research disruptor our AI-powered Insights Platform is built for speed precision and scale. With cutting-edge tools and seamless audience connectivity we help brands ditch the guesswork and make smarter customer-led decisions at lightning speed.

Why work at Fuel Cycle

Join a high-growth team where curiosity is valued ownership is encouraged and your work drives real-world impact. Whether youre based at our Los Angeles HQ New York City hub working remotely across the U.S. or part of our global team in India youll help shape the future of decision intelligence for some of the worlds most iconic brands.

Overview:

Fuel Cycle is seeking a motivated and client-focused Senior Account Manager to support the renewal and retention of an assigned book of business primarily consisting of Minimal Motion this role you will manage ongoing client relationships ensure satisfaction and maintain strong renewal health across your portfolio.

As a Senior Account Manager your primary objective is to manage renewal execution and renewal health for your assigned accounts working closely with your Director to ensure renewal readiness and alignment as well as identify light expansion opportunities when appropriate. You will act as a reliable client partner guiding them on platform use best practices and research fundamentals to ensure long-term value. You will collaborate closely with internal teams to support project execution and ensure high-quality deliverables.

This role focuses on executional excellence renewal hygiene and client value realization and is ideal for someone looking to grow into a more senior account management or strategic advisory position. You will gain exposure to Market Research SaaS account management and customer success methodologies while contributing to Fuel Cycles retention goals.

This role reports directly to the Director Customer Experience and operates within a vertical pod structure. Youll collaborate cross-functionally with Research Excellence Training & Enablement Product Marketing and Operations to maintain client satisfaction and retention for your assigned accounts.

Key Responsibilities:

Renewal Management & Retention

• Own the execution and management of renewals for your assigned book of Minimal Motion accounts partnering closely with the Director to ensure readiness accuracy and alignment while meeting or exceeding renewal targets for your portfolio.

• Maintain and track health of accounts using Salesforce ChurnZero Gong and other internal tools.

• Identify light growth signals (i.e potential Upsell and Expansion) when aligned with client needs and identify risk signals escalating appropriately to the Director for strategic evaluation.

• Ensure clients understand the value of Fuel Cycles solutions and receive a consistent high-quality experience.

• Maintain accurate forecasting and documentation of renewal progress.

Client Partnership & Support

• Serve as the primary operational day-to-day point of contact for clients offering consultative guidance within the scope of Minimal Motion portfolios.

• Provide recommendations on research basics platform usage best practices and how to achieve consistent value from Fuel Cycle.

• Support proposal development and renewals with oversight from the Director.

• Deliver clear and client-ready communications that reinforce trust and partnership.

Project Coordination & Execution Support

• Partner with Research Managers and Customer Solutions to ensure project expectations and deliverables are met for assigned accounts.

• Monitor project timelines and communicate status updates to clients proactively.

• Support resolution of minor issues or escalations escalating strategic or commercial concerns to the Director CX ensuring a smooth client experience.

• Ensure proper documentation and adherence to the Account Director Playbook.

Relationship Building & Internal Collaboration

• Build positive service-oriented relationships with key client stakeholders.

• Coordinate with internal teams to ensure seamless delivery and client satisfaction.

• Introduce SMEs or internal resources when needed to support account retention goals.

• Participate in account planning discussions by contributing insights renewal risk signals and client health inputs to support Director-led planning.

Your Success Metrics:

• Achievement of assigned renewal rate targets for Minimal Motion accounts

• Healthy account scoring and retention indicators (engagement onboarding health NPS etc.)

• High client satisfaction and limited escalations

• Accurate forecasting and documentation in Customer Experience systems

• Positive collaboration with Research Product CS and Marketing teams

Who youll work with

• Research Excellence Customer Solutions Product Marketing and the Executive Leadership Team

Core Skills Competencies & Attributes:

Client Relationship Management

• Ability to maintain strong client relationships promote value realization and support clients in navigating Fuel Cycles platform and services.

Customer-Centric Mindset

• A service-oriented approach with a focus on client satisfaction and proactive communication.

Organizational & Project Management Skills

• Capacity to coordinate projects monitor timelines and support delivery across multiple client engagements.

Communication Skills

• Clear professional communicationboth verbal and writtentailored to client needs and internal collaboration.

Problem Solving

• Ability to identify risks early within assigned accounts troubleshoot basic issues and escalate appropriately when more complex support is needed.

Attention to Detail

• Strong documentation habits and ability to maintain accurate and up-to-date account information across systems.

Collaboration

• Comfort working cross-functionally to deliver a smooth cohesive client experience.

Adaptability

• Ability to handle shifting priorities evolving client needs and a fast-paced environment with composure.

Technical Proficiency

• Familiarity with SaaS platforms customer success tools and/or research technologies is preferred. Ability to quickly learn Fuel Cycle systems and workflows.

What Youll Bring:

• 24 years of experience in Account Management Customer Success or Client Services within a SaaS Market Research or related environment.

• Experience supporting a book of business and working toward renewal or retention goals.

• Proven ability to manage ongoing client communications and maintain positive working relationships.

• Familiarity with Salesforce ChurnZero or similar tools a plus.

• Strong written and verbal communication skills with attention to detail.

• Ability to collaborate effectively with internal teams across research product and operations.

Preferred but Not Required

• Experience in market research fundamentals or working with research tools.

• Prior exposure to project coordination or client reporting.

• An interest in expanding skills in executional account management research methodology and SaaS client management with exposure to strategic advisory over time.

Benefits & Perks:

Fuel Cycle is committed to supporting the well-being flexibility and growth of our team. We offer a competitive and inclusive benefits package that includes:

• Comprehensive Health Coverage: Medical dental and vision insurance plans

• 401(k) with Company Match: Plan for your future with our retirement savings program

• Equity Purchase Option: Participate in Fuel Cycles long-term success

• Flexible Work Schedule: Empowering you to balance life and work

• Generous Time Off:

  • 15 vacation days and 7 sick days per year

  • 12 company holidays

  • 4 floating holidays/recharge days to rest or celebrate what matters to you

• Paid Parental Leave: Time to bond with your growing family

• Monthly Internet & Phone Stipend: Support for remote work setup

• Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation) Headspace (mental wellness) Peloton (health & fitness) and more

• Team Connection Perks:

  • Weekly community lunches refreshments and snacks at our LA & NY headquarters

  • Pet-friendly office environments

Compensation Overview:

The expected starting salary range for this position is $80000 - $90000. This range represents the typical starting compensation offered to candidates hired into this role. Final base salary will be determined based on a variety of factors including location work experience skills knowledge education and certifications.

In addition to base salary this role is eligible for a discretionary bonus with a target of 7% of base salary. Actual bonus amounts if any are determined at the companys sole discretion and may vary based on individual performance company performance and market conditions. This role may also be eligible for an equity grant or purchase option. These components make up your total compensation package which will be reviewed in greater detail during your initial recruiter conversation.

Commitment to Diversity Equity and Equal Opportunity:

At Fuel Cycle we embrace the values of diversity equity and inclusion and are committed to fostering an inclusive company culture. We believe that everyone regardless of their background or identity should have equal access to opportunities for growth and advancement. Our selection processes and career pathways are designed to be fair transparent and free from bias. We value the unique perspectives and contributions of each team member knowing that this diverse range of experiences strengthens our team. Fuel Cycle stands firmly against discrimination based on disability sex race gender identity sexual orientation religion national origin age veteran status or any other protected status under the law.

Fuel Cycle is an equal opportunity employer and fully comply with the Americans with Disabilities Act (ADA). We will provide reasonable accommodations for qualified applicants and employees with disabilities as needed to enable them to perform the essential functions of their job and participate in the application and interview process. If you require accommodations during any part of the application process please contact us at to discuss your needs.

Required Experience:

Manager