Environmental Services Quality Assurance Lead

ENVIRONMENTAL SERVICES QUALITY ASSURANCE LEAD
Full-Time $21.58 - $22.92/hour based on experience

As an Environmental Services Quality Assurance Lead your work will help support a safe clean enjoyable and dignified environment for our residents while you enjoy a workplace rooted in compassion and respect. The schedule will vary depending on community needs hours 7:30 AM to 4:00 PM Monday through Friday with some holidays as needed

Key Responsibilities

• Maintain departmental quality standards by actively supporting daily operations and team members
• Ensure compliance with Kendal at Ithaca standards and regulatory requirements
• Promote positive resident relations and follow established policies and procedures
• Provide coverage in areas affected by staff absences
• Conduct quality assurance audits within the WorxHub system
• Serve as team leader in the absence of the EVS Manager
• Collaborate with Laundry Coordinator Facility Services and Social Work departments
• Assist with apartment turnovers and annual cleanings in Independent Living and Health Care residences
• Maintain high standards of cleanliness throughout the facility
• Operate commercial laundry equipment
• Distribute clean linens and collect soiled linens facility-wide
• Treat stains; repair sew discard and record linen items as appropriate
• Supply bed and bath linens to residents and the Dining department
• Coordinate and manage personal laundry services for Health Center residents
• Oversee labeling and inventory of resident personal laundry

Qualifications

• Knowledge of housekeeping and laundry policies and procedures
• Previous commercial cleaning and laundry experience
• Experience with commercial laundry and labeling equipment
• Strong time management skills and attention to detail
• Ability to multitask and adapt to changing priorities
• Leadership ability and capacity to work effectively under pressure
• Strong interpersonal skills; able to work harmoniously with staff residents vendors and visitors
• Effective verbal and written communication skills
• Good reading writing math and telephone skills
• Ability to train and teach cleaning and laundry procedures used at Kendal at Ithaca

Compensation & Perks

• Competitive hourly wage of $21.58 - $22.92 based on experience
• Accrued paid sick time
• Access to on-site amenities including a walking path pool sauna tennis court library and gym
• Welcoming and respectful workplace culture
• Opportunity to contribute meaningfully to the daily lives of older adults

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Join Us!
If youre looking to make a difference in a supportive and mission-driven community we invite you to apply.