Salesforce QA Functional Tester

Role Description / Job Summary

• We are seeking a detail-oriented Salesforce QA Functional Analyst with expertise in Salesforce Platform Core Development Energy Utilities Cloud and AgentForce

• The successful candidate will focus on validating the functionality performance and reliability of Salesforce implementations

• Work closely with development teams business analysts and stakeholders

Key Responsibilities

• Collaborate with business analysts and Salesforce developers to understand functional requirements user stories and acceptance criteria related to Salesforce Core Development Energy Utilities Cloud and AgentForce features

• Develop comprehensive test plans test cases and test scripts based on business requirements and use cases

• Execute functional regression integration and user acceptance testing (UAT) on Salesforce solutions within the Energy Utilities Cloud environment

• Verify workflows automations customizations and integrations related to Salesforce AgentForce to ensure accuracy and expected behavior

• Identify log and track defects in coordination with the development team and verify defect fixes through retesting

• Participate actively in sprint planning backlog grooming and review meetings to provide quality feedback

• Ensure Salesforce solutions meet compliance and security standards relevant to the Energy Utilities industry

• Work with performance and automation teams to support broader testing efforts

• Document test results provide detailed reports on test coverage and communicate risks and issues promptly

• Stay updated with Salesforce platform releases Energy Utilities Cloud updates and AgentForce functionalities to ensure quality best practices

• Support continuous improvement by recommending process optimizations to improve testing efficiency and effectiveness

Required Skills & Qualifications

• Experience in Salesforce Platform Core Development concepts including understanding of Apex Lightning components and Salesforce data model

• Strong knowledge of Salesforce Energy Utilities Cloud functionalities and industry-specific business processes

• Familiarity with Salesforce AgentForce and its related features for automation and agent management

• Proven experience in functional testing of Salesforce solutions including creation and execution of test cases

• Basic understanding of Salesforce integration points and APIs

• Experience with defect management and test case management tools (e.g. JIRA Zephyr TestRail)

• Good analytical skills with ability to translate business requirements into test cases

• Strong communication skills to collaborate with both technical and business teams

• Understanding of Agile/Scrum methodologies and participation in sprint ceremonies

• Knowledge of compliance and regulatory standards in energy utilities domain is a plus