Guest Relations Assistant 17793
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Role: Guest Relations Assistant
Priority Location: Latin America (Colombia preferred)
Working Hours: Eastern Time (UTC-5)
Salary Range: $1300 $1500 per month
Type of Contract: Independent Contractor (Direct Hire)
Type of Job: Remote Part-time / Flexible
About the Role:
The Guest Relations Assistant provides flexible support for guest communications and hotel operations during off-peak hours weekends and periods of high volume. This role is ideal for someone with hospitality experience who can step in as needed to ensure guests receive timely high-quality support at all times.
Key Responsibilities
Guest Support & Coverage
- Support guest inquiries bookings and communications during off-peak hours and weekends.
- Assist with check-ins check-outs and reservation updates as needed.
- Respond promptly and professionally to guest messages and requests.
- Help resolve guest concerns and escalate issues when appropriate.
Operational Support
- Coordinate with cleaning staff regarding room readiness and special requests.
- Update internal records and systems related to guest stays and communications.
- Ensure continuity of service when the primary Guest Relations Manager is unavailable.
Platform Support
- Assist with monitoring and responding to messages on booking platforms such as Airbnb and Expedia.
- Help maintain accuracy across booking calendars and guest communications.
Qualifications
- Experience in hospitality customer service or vacation rental operations.
- Strong English and Spanish communication skills (written and verbal).
- Responsive dependable and comfortable working flexible hours.
- Organized detail-oriented and able to follow established processes.
- Calm and professional when handling guest interactions.
Required Experience:
Junior IC
Key Skills
- Accounts Receivable
- Customer Support
- Esol
- Activex
- Embedded C
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
