Property Manager (LATAM) 18274

Role: Assistant Property Manager

Priority Location: Latin America

Working Hours: 9:30AM - 5PM (Mon - Fri) EST

Salary Range: $2000 USD ($) per month

(The final offer is at the clients discretion and depends on the candidates interview result skills and experience.)

Type of contract: Independent Contractor

Type of job: Remote

About the Company:

Our client is a New York-based real estate business focused on delivering elevated residential living through thoughtful design detail-oriented property management and a deep respect for tenant experience. We manage and develop beautiful functional spaces in New York City with a hands-on human-centered approach.

Role Overview:

The Assistant Property Manager will serve as an essential operational link between our tenants service providers and internal teams. This is a remote role working on Eastern Standard Time (EST). This individual will assist in the day-to-day coordination of tenant relations unit turnover maintenance tracking leasing communications and operational logistics.

Key Responsibilities:

Tenant Coordination

• Serve as a point of contact for tenants and prospects managing high-volume communication across phone email and Buildium (Resident Center) with professionalism and responsiveness.
• Manage tenant inquiries complaints and maintenance requests end-to-end ensuring timely resolution and adherence to tenant access protocols to uphold transparency and accountability.
• Maintain accurate real-time documentation of all tenant interactions and requests within property management systems to ensure traceability consistency and operational visibility.

Operations Oversight

• Support day-to-day operations of residential properties in Harlem contributing to regulatory compliance (NYC housing standards) and a consistently high-quality tenant experience.
• Triage maintenance requests by urgency (emergency urgent routine) applying sound judgment to prioritize response times and resource allocation.
• Coordinate with internal maintenance teams cleaning staff and external vendors on scheduling access logistics and job execution ensuring alignment across stakeholders.
• Track work order progress from initiation through completion proactively identifying delays quality concerns or inefficiencies and escalating where necessary.
• Maintain and update compliance-related logs (e.g. smoke detector inspections pest control schedules unit condition reports) to ensure audit readiness and regulatory adherence.
• Organize and maintain digital property records including leases certificates of insurance and move-in/move-out documentation ensuring accuracy and accessibility.
• Manage building access systems (e.g. ButterflyMX DOOR UniFi) including onboarding and offboarding tenant credentials and troubleshooting access-related issues.

Leasing & Tours

• Coordinate and schedule property tours across the different properties ensuring a seamless well-prepared and professional viewing experience.
• Maintain comprehensive and up-to-date leasing records across residential office and retail portfolios ensuring alignment between documentation and system data.
• Track lease expirations and actively support the renewal process including preparing documentation and coordinating timely tenant communication.
• Monitor occupancy performance across asset types (residential retail office) contributing to strategies aimed at sustaining strong occupancy levels.
• Support marketing efforts for vacant units and spaces collaborating on initiatives that enhance visibility and attract qualified prospects.

Move-Ins and Move-Outs

• Coordinate and oversee tenant move-in and move-out processes including inspections key handovers and detailed documentation of unit condition to ensure compliance with lease terms.
• Manage pre- and post-move workflows including scheduling inspections coordinating utility setup/disconnection and ensuring cleaning and maintenance readiness for incoming tenants.
• Track and support security deposit workflows including documenting deductions monitoring timelines and flagging outstanding actions to ensure timely returns in compliance with NYC regulations.

Reporting & Communication

• Provide structured regular updates to the Property Manager on open issues leasing activity operational risks and building performance.
• Maintain accurate trackers and operational records to support internal reporting performance monitoring and data-informed decision-making.
• Assist in compiling tenant satisfaction insights and operational summaries to inform continuous improvement initiatives.

Additional Responsibilities

• Perform other duties as required to support evolving business and operational needs.

Required Qualifications & Skills:

• Experience in property management or real estate operations
• Strong written and verbal English communication skills.
• Must speak and write in Spanish
• Excellent organizational skills and follow-through.
• Ability to manage multiple tasks simultaneously and with minimal oversight.
• Familiarity with digital tools such as Google Workspace and property management systems.
• Ability to self-manage without constant oversight
• Ability to use Ai tools like Claude and Chat GPT to create high quality work product and drive efficiency in day to day work

Preferred Qualifications & Skills:

• Familiarity with property management systems like Buildium AppFolio or similar.
• Working knowledge of leasing compliance or facilities coordination.
• Familiarity with google workspace

Benefits:

• Paid Time off and sick leave

Required Experience:

Manager