Senior Resident Liaison Officer 12-18 Months FTC
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Job Summary
We are looking for an experienced andpersonable SeniorResident Liaison Officer to join our dynamic and driven construction consultancy on a fixed term basis.
At Fulkers Bailey Russellwerenot just about delivering projects werea construction consultancy that is focused on making a positive impact. We deliver exceptional consultancy services and support as well as championing sustainability and most importantly empowering and prioritising our people.
As a proud B Corpwerecommitted tohigh standardsof social and environmental performance and making the journey smooth and successful for our enough to lead complex high-profile projects yet small enough to genuinely support and care for our employees our Fulkers people.
What does the role involve
As a Senior Resident Liaison Officer you will play a crucial role in managing relationships between the client and its residents. This position typically involves a mix of administrative customer service and supporting other RLOs.
Responsibilities
- Act as the primary point of contact for residents ensuring clear consistent communication and timely resolution of enquiries and concerns
- Build and maintain strong relationships with residents through regular engagement one-to-one meetings newsletters emails and letters
- Support residents through decanting move-ins and move-outs working closely with the Relocation Manager and project team
- Collaborate with the RLO Manager project managers and contractors to manage resident issues and minimise disruption during works
- Monitor record and report on resident feedback risks complaints and programme progress escalating issues where necessary
- Assist in resolving disputes and construction-related issues ensuring a positive resident experience throughout the programme
- Contribute to the development implementation and review of the resident engagement strategy
- Maintain accurate resident records including contact details leases and communication history
- Support and mentor less experienced Resident Liaison Officers as required
- Work flexibly between office and construction site environments attending meetings on site or remotely as needed
- Always take personal responsibility for the health and safety ofself and others by working within theHealth and Safety policy and procedures
- Endeavour to improve our social and environmental impact
- Any other duties as reasonably required of my role
Requirements
- Experience of consulting and maximising engagement with residents
- Management of large-scale decanting programmes
- Planning and organisational skills
- Excellent Computer skills in Microsoft products including Outlook Word Excel PowerPoint
- Ability to work flexibly with limited supervision
- Communication skills to support interaction through a wide range of sources with a diverse range of customers suppliers and stakeholders
- Supporting junior members of the team
- Ability to effectively communicate with senior managers
- The ability to plan and execute projects effectively meeting deadlines and objectives
Benefits
Joining Fulkers means more than just joininga great teamitsan exciting journey filled with rewarding benefits!
- 33 days holiday (including bank holidays) plus an extra paid day off for your birthday and Christmas shutdown
- Optionto buy or carry over up to 5additionalholiday days annually
- Private health cover from day one
- Enhanced maternity paternity leave
- Charitable volunteer day
- Agile working policy
- Annual discretionary bonus and salary review
- Company pension scheme
- Employee Assistance Program
- Cycle-to-work scheme
- Access to a wellbeing app and online learning platform
- Career development chartership support and training opportunities
- Internal recruitment referral bonus scheme
Fulkers Bailey Russell is now a Certified B Corporation meetinghigh standardsof social and environmental performance. Were dedicated to fostering a diverse and inclusive workplace - diversity in our team leads to creativity innovation and better business outcomes and we promote equal employment opportunities to all qualified applicants regardless of race colour religion gender gender identity or expression sexual orientation national origin disability age or veteran status. Join us and be part of a team that values and celebrates diversity.
#onsite
Required Experience:
Senior IC
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
About Company
We're a construction consultancy that's big enough to cut it, but small enough to care and we're hiring! Our mission is to deliver exceptional professional consultancy services whilst striving to exceed clients’ expectations. We uphold a culture of absolute openness, honesty and integ ... View more
