Head of Clinician Engagement & Proposition

Job Description:

Head of Clinician Engagement & Proposition

London (hybrid)

Permanent

We make health happen

At Bupa our purpose is to help people live longer healthier happier lives and to make a better this senior role youll lead how we partner with more than 32000 clinicians who are critical to delivering our health insurance product so customers can access high-quality care when they need it.

As Head of Clinician Engagement & Proposition youll shape and run a clear field-based engagement programme and create a compelling clinician value propositionour promise to clinicians about what its like to work with Bupa. Youll build pride in partnering with us strengthen relationships and make it easier for clinicians to do the right thing for our customers.

Key Responsibilities

• Set the strategy: Design implement and embed Bupas clinician engagement strategy.

• Create our proposition: Define and evolve a clear clinician value proposition.

• Lead across teams: Partner with colleagues across Medical & Healthcare Provider Operations Hospitals and Health Services.

• Listen and improve: Monitor clinician satisfaction run surveys and improve processes.

• Point of escalation: Respond to complex clinician complaints and identify themes.

• Give clinicians a voice: Chair clinician panels and represent Bupa externally.

• Differentiate Bupa: Support Sales & Marketing with clear points of differentiation.

• Lead the team: Build coach and inspire a high-performing team.

• Deliver safely: Maintain regulatory compliance (CQC and FCA).

What Were Looking For

• Experience of leading and working successfully in a large complex matrix organisation

• Experience of having operated at a senior level in a competitive business environment developing strong relationships with senior stakeholders and external providers.

• Highly analytical and commercial - working with large data sets to identify trends issues and opportunities and to model impact of solutions on customers and the business.

• Evidence of being able to think and plan strategically as well as deliver operationally with a systematic approach

• Track record of transformational change and delivery of performance improvements in a challenging environment working with third party providers to drive increased customer value and business efficiency

• Strong track record of transforming business performance and delivering sustainable business results across the balanced scorecard

• Experience of leading teams / functions of a relevant size and scale (people resources challenges and opportunities)

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of healthmental physical financial social and environmental. We support flexible working and offer a range of family-friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

25 days holiday increasing with service plus option to buy or sell

Enhanced pension and life insurance

Private medical insurance

Access to health and wellbeing services

Discounts on Bupa products and services

Why Bupa

Were a health insurer and provider with no shareholdersour customers are our focus. Our purpose is helping people live longer healthier happier lives and making a better world. We encourage everyone to Be you at Bupa and value diverse backgrounds and experiences.

Were a Level 2 Disability Confident Employer and offer interviews to disabled applicants who meet minimum criteria. We provide reasonable adjustments throughout recruitment.

If you need this information in a different format please email

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