Quality Control Engineer, Amazon Customer Excellence Systems (ACES)

The Quality Control Manager plays an essential role within AMZL ACES. This position is responsible for overseeing and executing quality assurance and control (QAQC) processes throughout the processes of a package in the Last Mile Operations.


Key job responsibilities
Ensure that all Standard Operation Procedures (SOPs) are up to date and available in Policy 2.0 at all times.
Standard Audit Tool (SAT) monthly coordination
Complete daily routines in the field of address data quality with the aim to improve delivery quality.
Perform audits assessments and deep dives of field processes and procedures.
Use logical thinking analytical & problem-solving skills to identify potential areas for improvement.
Communicate any quality problems or concerns that are impacting the customer experience.


About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazons culture of inclusion is reinforced within our 14 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.

Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and were building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

- Bachelors degree or equivalent work experience in Business Engineering Supply Chain Transportation Mathematics Economics Physics or another technical field
- Speak write and read fluently in English

- Experience working with the MS Office suite (Word Excel Outlook) and/or SQL in a professional environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.