Mail Services Assistant – Team Lead

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print mail document scanning reception and related office support services for Fortune 500 companies professional service firms and institutions of higher education. TMG is looking for highly motivated enthusiastic team players interested in a career rather than just a job. With a team of over 1500 nationwide associates TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

Summary
Experienced Team Lead responsible for overseeing daily service delivery across three site locations. Ensures operational excellence through effective team leadership resource management and strong client partnership. Thrives in a fastpaced environment balancing onsite support staff development and process improvement while maintaining high service standards.

Key Responsibilities

* Handle all materials received in the Mail Center (receive review receipt document process
prepare identify separate deliver transport etc.).
* Deliver pickup and transport materials within between to and from various departments and
buildings.
* Inspect deliveries for suspicious or threatening items.
* Pickup outbound boxes and packages from internal customer locations.
* Ability to sort items into categories according to established methods.
* Prepare items for processing shipment or transportation.
* Enter activity data in logs maintain records.
* Ensure all safety procedures are followed at all times.
* Prepare and process outbound courier shipments using computer or service providers
equipment (such as FedEx).
* Ability to cross train on other roles within department; responsible for carrying out other duties
as appropriate due to staff absences or at the discretion of management.
* Other duties as assigned by manager

Qualifications

HS Diploma or equivalency required; higher education preferred
Mailroom experience required; leadership experience preferred
Working knowledge of Microsoft Products including: Word Excel Outlook PowerPoint and Teams
Must demonstrate leadership qualities and exceptional customer service skills
Must be adaptable to a dynamic environment while possessing strong interpersonal skills
Able to learn new skills quickly
Flexible and able to juggle multiple and at times conflicting priorities
Strong initiative required; ability to work independently with minimal direct supervision
Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers
Exhibits superior verbal and written customer service skills
Maintains confidentiality while working with highly sensitive materials
Able to walk bend kneel stand and/or sit for extended periods of time
Able to lift or move 50lbs or greater at times

Required Experience:

Junior IC