Starbucks General Manager

All Paradies Lagardère positions including the General Manager require that you embody a positive company image by providing courteous friendly and efficient service with a smile to customers and team members at all times. You must embrace our family culture by following our core values TRIFIC (Trust Respect Integrity First-Class Innovation Commitment) and recognize and satisfy all restaurant guests.

The General Manager will provide 100% support and commitment to achieving the companys strategic goals including profitable growth guest satisfaction and associate engagement. The General Manager is responsible for executing the location/brand standards as designed taking ownership of the restaurant and providing leadership to the team. Ensure all guests receive an exceptional experience and create a culture where employees are empowered to do the same. The General Manager strives to develop and mentor the Management Team as well as hourly employees acting as a role model and teacher. Functions include but are not limited to the following areas:

People

Build a great workplace for strong performers by promoting and driving an engaged workforce career development and learning.

Must be passionate about supporting your TEAM.
Inspire and mentor all team members to reach their full potential. Develop bench strength for all positions within your assigned area of responsibility ensuring upward mobility for high-performing team members and managers.
Consistently recognize team members when they excel. Ensure that a coaching culture thrives holding direct reports accountable to all policies and standard operating procedures.
Source high-potential candidates using a variety of recruiting avenues. Ensure each candidate is screened using approved interview guides.
Ensure all direct reports complete all compliance-based and brand-specific training by the due date.
Set clear performance goals and expectations for your team following up consistently and providing ongoing feedback.
Ensure performance evaluations and associate coaching are delivered on a timely basis.
Drive associate engagement through a variety of methods including the annual engagement survey. Be an active listener and leader holding regularly scheduled meetings to assess team morale and make necessary adjustments.

Operational Excellence

Strengthen expertise in the industry and deliver on our plans keeping the needs of our internal and external customers in mind.

Must have a passion for the guest.
Must say Yes Please and Thank You.
Must smile often.
Ensure positive guest service in all areas. Investigate and resolve complaints concerning food quality and service responding to guests with a resolution within 24 hours. Take all appropriate actions to turn dissatisfied guests into return guests.
Role model the behaviors and service expectations you have of your team.
Maintain a professional restaurant image including cleanliness food quality and presentation standards and dress code.
Be a visible presenceavailable to members of the management team hourly associates guests and airport partners. Monitor team and operational performance making adjustments as necessary.
Create a culture that promotes a safe and healthy environment.
Ensure all HACCP-related initiatives are followed and enforced. Maintain sanitary practices for food handling cleanliness and maintenance of kitchen and dining areas.
Ensure consistently high quality of food preparation and service.
Ensure all opening and closing checklists are used and take appropriate disciplinary action when they are not.
Verify that all nightly weekly and monthly closing procedures are completed accurately including paperwork time adjustments and voucher and invoice data entry.

Profitable Growth

Drive top-line sales and profitability.

Analyze financial data daily and take appropriate action to maintain profitability.
Ensure schedules maximize sales and guest satisfaction while meeting labor and payroll goals as a percentage of sales.
Maintain acceptable food cost percentages by overseeing food and beverage purchasing quality and cost control.
Ensure recipe and portioning standards are followed to minimize costs.
Monitor supply purchases utility usage and miscellaneous expenditures making adjustments to ensure profitability.
Ensure payroll-related administrative duties are completed accurately on time and in accordance with company policies.
Ensure proper security and loss-prevention procedures protect associates guests and company assets.
Maintain a safe working and guest environment to reduce injury risk and complete accident reports promptly when needed.
Review financial information frequently with the management team to support achievement of financial goals.

Innovation

Identify opportunities and solve them.

Maintain thorough understanding of all hardware and software systems used including inventory purchasing forecasting scheduling timekeeping email and electronic filing systems.
Adapt readily to fast-moving ever-changing circumstances using strong problem-solving skills and resourcefulness.
Respond to key observations with innovation and collaboration to drive departmental success.

Productivity

Maximize resources to improve processes and grow the business.

Complete job requirements efficiently with urgency task consolidation delegation and empowerment of others.
Be self-driven able to work independently and committed to doing the right thing.
Ensure compliance with operational standards company policies and all applicable laws and ordinances.
Sustain performance under stress including tight deadlines and detailed questioning.

Effective Communication

Develop and deliver communications that convey clear understanding of the needs of different audiences.

Role model accessibility and open communication for leadership direction and motivation.
Remain open-minded to feedback.
Demonstrate self-confidence poise charisma and strong interpersonal skills to function effectively within a team.
Exhibit team-player mindset and quick learning ability in a dynamic fast-paced environment.
Show leadership courage and the ability to coach both direct reports and peers.

Qualifications :

3 to 5 years of experience in a full-service restaurant.
Obtain and maintain current ServSafe Food Manager certification within six months of hire or promotion.
Ability to lift at least 25 lbs and perform essential physical tasks such as standing bending reaching climbing ladders and walking long distances.
Ability to stand for extended periods and work in varying temperatures.
Bachelor of Science in hotel/restaurant management preferred; equivalent experience and education considered.
Proficiency in restaurant functions including food planning and preparation purchasing sanitation security personnel management recordkeeping and reporting.
Willingness to work varied shifts in a 7-day/365-day team-oriented environment based on business needs.
Proficiency in reading writing Microsoft Office Suite and mathematics.

Remote Work :

No

Employment Type :

Full-time