Account Support Manager

Responsibilities:
To perform day to day tasks being able to demonstrate a thorough understanding of our customers expectations and execute them with an appropriate sense of urgency attitude commitment and professionalism. You are required to be our customers go-to person for all their freight forwarding addition to this to perform tasks as requested including but not exclusive to assisting in general customer service duties.

Job Purpose:
To provide administrative assistance to the AM Department. To assist the Account Managers in implementing winning account management strategies with focus on designated key accounts for achieving the financial targets productivity standards market focus & share objectives customer satisfaction and loyalty objectives. To assist Account Managers in penetrating and expanding the market share of the designated key accounts.

Key Accountabilities:

• Support the Account Managers in QBRs (business reviews) and presentations preparations.
• Support the department with RFQs.
• Support the department in business development and customer retention.
• To coordinate with the Account Managers in providing administrative assistance to the Department function as back-up for Account Managers when specific support is needed.
• To perform the coordinating role and focus on specific designated accounts of the company and take ownership.
• To ensure that all customers that you are responsible for have Standard Operating Procedures in place Customer SOP.
• Timely accurate and proactive communication with customers.
• To focus on customer service compliance to coordinate with customer service and operations teams to comply to the preset account documentation processes and productivity standards.
• To participate in customer service reviews customer satisfaction surveys and making analysis for the designated accounts.
• Follow up on AR status.
• To assist in Transition & Implementation of account.
• Meeting customers with the Account Managers whenever required.
• To take up additional tasks as required to meet the Departments needs.

Qualifications :

• University graduate preferred or Diploma or above with 3-5 years working experience in logistics industry.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Excellent communication and interpersonal skills very customer minded and detail oriented.
• Proactive meticulous and able to take good ownership of tasks assigned.
• Possess good attention to details.

Additional Information :

Expeditors offers excellent benefits:

• Group Medical Insurance
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

Remote Work :

No

Employment Type :

Full-time