Global People Services Manager

This role provides leadership for the endtoend delivery governance and continuous evolution of Global People Services (GPS) across designated regions. As the enterprise steward of scalable highimpact HR service operations the role ensures that GPS operates as a consistent datadriven and globally aligned service ecosystem. It is accountable for service performance regulatory compliance risk mitigation and experience outcomes while transforming GPS into a proactive insightled engine that drives operational excellence organizational agility and an elevated employee experience at scale.

Operating with significant autonomy this role partners closely and collaboratively with COEs HRBPs People Technology and external vendors to strengthen and scale HR service delivery across regions. It plays a unifying rolebringing people processes and technology togetherto standardize how we work enhance the employee experience and embed a culture of operational excellence shared accountability and continuous improvement. Through trusted partnerships and empowered decisionmaking this role helps GPS evolve in ways that are both human-centered and operationally robust.

 What youll need to bring to the role & Experian

•  Deep expertise in HR Operations Shared Services or Global Service Delivery managing high-volume multi-processes HR work on a scale.
• Proven experience owning service performance SLAs risk and compliance in regulated environments.
• Strong capability in stakeholder influence particularly with senior HRBPs COE leaders and business leaders.
• Demonstrated success in process simplification governance design and operating model transformation
• Data-drive mindset with the ability to convert operational insights into strategic action.

 Work that matters - What youll be doing

• Own and lead end-to-end GPS service delivery for assigned regions consolidating repetitive and mass HR activities from COEs and HRBPs into a single scalable operating model
• Set and govern service performance standards including SLAs escalation thresholds risk prioritization and experience metrics ensuring consistent compliant delivery.
• Act as the senior authority for complex high-risk or sensitive HR cases making balanced decisions that protect the business employees and brand
• Drive continuous improvement and operational transformation using data Lean Principles and root-cause-analysis to reduce volume eliminate failure demand and prevent recurrence.
• Partner with COEs HRBPs and People Technology to clarify accountability refine hand-offs improve knowledge assets and enable self-service and automation

Why this role is important to us

This role is central to Experians HR operating model enabling GPS to manage and stabilize highvolume operational work so COEs and HRBPs can focus on strategic valuedriving priorities. By taking clear ownership of service delivery governance and continuous improvement at scale the role reduces operational risk strengthens the employee experience and ensures HR services are delivered consistently efficiently and with reliability across role is critical to Experians HR operating model evolution enabling GPS to absorb and stabilize high-volume operational work while freeing COEs and HRBPs to focus on strategic value-adding activities. By owning service delivery governance and improvement on a scale this role protects organizations from operational risk improves employee experience and ensures HR services are delivered with consistency efficiency and confidence across regions.

Qualifications :

• Strong leadership presence with the ability to set direction make decisions and hold teams accountable.
• Comfortably operating in ambiguity and complexity balancing speed quality and risk
• Highly credible advisor on process compliance and service governance trusted by senior stakeholders
• Collaborative inclusive leaders who build capability resilience and ownership within teams
• Continuous improvement mindset with the confidence to challenge legacy ways of working

Additional Information :

Our unique combination of smart minds and collaborative approach sets us apart. We set ourselves big goals and push each other to perform at our best. We aim to win through collaborative idea generation often co-creating with our clients. 

We recognise that good ideas can come from anywhere and we empower our teams to innovate experiment and learn fast. This audacity for creativity and risk-taking lies at the heart of our innovative ethos.

Innovation is a critical part of Experians DNA and practices. As is our diverse workforce which drives our success. Everyone can succeed at Experian irrespective of their gender ethnicity colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity

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Remote Work :

No

Employment Type :

Full-time