Sr Inbound Product Manager CRM Foundation

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Team

ServiceNows CRM Foundation team builds the core horizontal capabilities that power customer engagement across the Sales and Service ecosystem. Our mission is to create a robust scalable and extensible CRM platform that enables product teams partners and customers to deliver seamless experiences across channels industries and use cases.

What you get to do in this role:

Drive product strategy by translating vision into clearly defined capabilities and delivering them end-to-end
Convert complex problems into clear requirements and partner with engineering to deliver scalable solutions
Define feature plans for each release including use cases and acceptance criteria
Build maintain and communicate product roadmaps that balance short-term delivery with long-term platform strategy
Partner with engineering on execution and release management proactively managing risks and dependencies
Collaborate with Sales Marketing Services and Support to enable successful launches and customer adoption
Engage with customers and partners to share roadmap updates gather feedback and identify new opportunities
Communicate effectively across diverse audiences from technical teams to executive stakeholders

Qualifications :

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
5 years of product management experience defining delivering and scaling enterprise-grade or SaaS products in an agile development environment
Demonstrated ability to own product areas end-to-end from problem definition and strategy through execution launch and iteration
Strong prioritization and judgment with a proven ability to focus teams on the highest-impact initiatives while balancing short-term delivery with long-term platform strategy
Excellent written and verbal communication skills including experience clearly articulating product vision requirements and trade-offs to a broad range of stakeholders
Experience gathering synthesizing and translating customer and stakeholder needs into clear product requirements roadmaps and measurable outcomes
Proven success partnering closely with engineering UX and architecture teams facilitating discussions on complex and ambiguous problems to drive alignment and scalable solutions
A customer-centric mindset with curiosity for customer workflows and demonstrated experience building trusted customer relationships to inform product decisions

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work :

Employment Type :

Full-time

TeamServiceNows CRM Foundation team builds the core horizontal capabilities that power customer engagement across the Sales and Service ecosystem. Our mission is to create a robust scalable and extensible CRM platform that enables product teams partners and customers to deliver seamless experiences ...

Team

What you get to do in this role:

Drive product strategy by translating vision into clearly defined capabilities and delivering them end-to-end
Convert complex problems into clear requirements and partner with engineering to deliver scalable solutions
Define feature plans for each release including use cases and acceptance criteria
Build maintain and communicate product roadmaps that balance short-term delivery with long-term platform strategy
Partner with engineering on execution and release management proactively managing risks and dependencies
Collaborate with Sales Marketing Services and Support to enable successful launches and customer adoption
Engage with customers and partners to share roadmap updates gather feedback and identify new opportunities
Communicate effectively across diverse audiences from technical teams to executive stakeholders

Qualifications :

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
5 years of product management experience defining delivering and scaling enterprise-grade or SaaS products in an agile development environment
Demonstrated ability to own product areas end-to-end from problem definition and strategy through execution launch and iteration
Strong prioritization and judgment with a proven ability to focus teams on the highest-impact initiatives while balancing short-term delivery with long-term platform strategy
Excellent written and verbal communication skills including experience clearly articulating product vision requirements and trade-offs to a broad range of stakeholders
Experience gathering synthesizing and translating customer and stakeholder needs into clear product requirements roadmaps and measurable outcomes
Proven success partnering closely with engineering UX and architecture teams facilitating discussions on complex and ambiguous problems to drive alignment and scalable solutions
A customer-centric mindset with curiosity for customer workflows and demonstrated experience building trusted customer relationships to inform product decisions

Additional Information :

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

Remote Work :

Employment Type :

Full-time

Key Skills

Time Management
Data Analytics
Analytical
Agile
Requirement Gathering
Strategic thinking
Visio
Communication
Problem Solving
Market Research
UML
Cross Functional Teams

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About Company

ServiceNow

Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more

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