Federal Government CTO

Role Overview

As the connective tissue across ServiceNows Federal Government & Partner Ecosystem business this role drives growth by shaping enabling and orchestrating a high-performing public sector customer and partner ecosystem.

Operating as a Federal Government CTO you will bring business development and deep domain expertise trusted relationships and executive-level influence to help Australian Federal Government agencies accelerate digital transformation with ServiceNow at the core.

This role works horizontally across internal teams partners and government stakeholdersscaling impact through relationships leveraging influence coordination and thought leadership rather than direct oversight.

What you get to do in this role:

1. Market Influence & Thought Leadership

• Act as a trusted advisor to senior government leaders shaping conversations around digital transformation platform strategy and modern government operations.

• Represent ServiceNow at industry forums roundtables and policy discussions elevating our position as a strategic partner to government.

• Help strategically define and influence Federal digital transformation narratives where ServiceNow and our partners play a leading role.

2. Government Stakeholder & Customer Relationships

• Build and sustain deep multi-tiered relationships across assigned Federal customersfrom delivery and IT leaders through to CIO CTO and senior executive levels.

• Provide strategic guidance aligned to agency priorities policy cycles and whole-of-government initiatives.

• Be a trusted escalation point and strategic sounding board for complex high-profile government engagements.

3. Partner Strategy & Ecosystem Development

• Identify onboard and grow strategic partnerships across systems integrators local consultancies and specialist public sector providers.

• Design and execute joint go-to-market motions aligned to Federal priorities and ServiceNow differentiation.

• Influence partner sales delivery and capability investment to support shared success and long-term growth.

4. Internal Coordination & Orchestration

• Serve as the central point of coordination across Sales Alliances Inspire Value Marketing Solution Consulting Legal and Government Affairs.

• Ensure Federal GTM strategy is clearly understood aligned and executed across teams.

• Focus partners and internal teams on where we can differentiate add value and win together in Federal Government.

5. Operational Execution & Governance

• Lead regular internal and partner account reviews pipeline health checks and co-sell activities.

• Support public sector compliance requirements procurement frameworks and joint business planning.

• Bring structure rhythm and clarity to complex multi-party Federal engagements.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.

• 10 years experience as a technology officer or in a senior technology leadership role in Government preferred or working with Government. 

• Deep understanding of the Australian Federal Government ecosystem including APS culture procurement models and policy cycles.

• Strong executive presence with the ability to leverage influence without authority.

• Proven experience building and scaling outcomes through partner ecosystems and driving impact.

• Comfortable operating autonomously in a matrixed fast-moving environment.

• National travel as required.

FD21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time