Customer Advocate, Office of the CEO

Today every enterprise is becoming a technology company creating unprecedented challenges opportunities and complexity. ServiceNow lets them run smarter faster better. And it helps people spend their time on work thats meaningful not menial. Were disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

This is an influential role reporting to the Chief of Staff to CEO combining strategic planning business development and project management to drive alignment and performance across the customer journey. 

What you get to do in this role: 

• Optimize executive engagement with Customers: ensure thorough and thoughtful briefing documents create any materials needed for the meeting partner with sales to deliver follow-up messages to the customer required updates to CRM etc. 
• Prioritize which Customers the executive team spends time with working with regional sales and Partner leads on which customers/partners they should meet with when. 
• Deepen customer/partner relationships: work with the Sales Partner and Customer Success organizations to proactively engage top customers and partners 
• Support key messaging and preparation for key internal and external meetings such as C-level executives from other companies VC firms and analysts 
• Capture major takeaways maintain milestones and track assign and drive the delivery of clear action items. Work with leadership team to escalate key issues that are stalled. 
• Travel support on major trips (e.g. EMEA APJ) as required 
• Drive the priorities of the CEO transformation team by setting agenda for weekly meetings shape off-sites and identify opportunities to increase leadership team effectiveness. 
• Communicate priorities activities and results to the larger organization while ensuring deliverables are met. 

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 8 years of hands-on project management experience
• Superb leadership and influencing skills 
• Experience building and leading high-performing teams either in a direct or indirect/matrixed capacity 
• Ability to motivate others drive collaboration teaming & resolve conflict between diverse stakeholder groups 
• Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset 
• Sharp business judgment ability to see big picture and to prioritize 
• Executive presence strong verbal and written communication 

FD21

For positions in this location we offer a base pay of $137700 - $241000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time