Hybrid Customer Care Representative
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Job Location:
Vancouver, WA - USA
Hourly Salary:
$ 20 - 25
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Our Company
PharMerica
Overview
PharMerica is hiring a full-time Customer Care Specialist in Vancouver WA!
Join our closed-door pharmacy team where youll work in a non-retail environment dedicated to meeting the pharmaceutical needs of long-term care and senior living clients. If youre passionate about delivering exceptional service and high-quality care we want to hear from you. Apply today and become part of a team committed to making a difference!
Training Schedule:
Monday -Friday 930a-6p
Regular Schedule:
Wednesday- Saturday 1130a-10p
Benefits and perks for you!
- Medical Dental Vision insurance
- Health Savings & Flexible Spending Accounts (up to $5000 for childcare)
- Tuition discounts & reimbursement
- 401(k)
- Company Paid Time Off
- Shift Differential
- DailyPay
- Pet Insurance
- Employee wellness and discount programs
*Benefits may vary by employment status
Responsibilities
Answer all contact center calls within 3 rings (18 seconds)
Document all call information according to standard operating procedures.
Answer questions about products and services retail stores general service line information and other information as necessary based on customer call needs.
Meet quality assurance requirements and other key performance metrics.
Facilitate resolution on customer complaints and problem solving.
Process orders route calls to appropriate resource and follow up on customer calls where necessary.
Pays attention to detail and has great organizational skills.
Customer service oriented with excellent verbal and written communication skills.
Possesses great listening skills and can handle stressful environment.
Flexible with the actual work and the hours of operation.
Qualifications
High School Diploma and 2 years of call center experience or 2 years of related experience which includes 6 months or more in a fast-paced work environment
2 year degree (or higher) and 1 year call centere experience or 2 years of exact work experience
Exact experience must be having worked in a customer facing role within home care (HME IV or HH). Knowledge of medical terminology claims and accounts receivable is preferred
Related experience includes experience in health care financial or insurance customer service claims billing or a call center environment
About our Line of Business
Salary Range
Required Experience:
Unclear Seniority
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Welcome to SpringHealth Behavioral Health & Integrated Care where we assist those we serve in reaching their highest level of independence.
