Patient Access Representative

Job Description

Department: Patient Access- Emergency Room

Employment Status: Part-time (0.6) 48 Hours Per Pay Period

Hours

11:00 pm - 7:30 am

7:00pm- 7:30am

Every other weekend potentially Every third weekend

Holidays

Flexibility in scheduled hours may be needed. All dependent on the needs of the department.

Position Objective

The Emergency Department Patient Access Representative performs diversified tasks and duties associated with inpatient admissions emergency and outpatient registrations. The position is responsible for following guidelines to room patients while remaining compliant with state and federal regulations. The Emergency Department Patient Access Representative enters patient information accurately and timely into the electronic medical record.

Benefits include
Health Dental and Vision Insurance
Employee Health Clinic (health ): Our health clinic provides office visits and prescription medications for little to no cost to Circle A Pharmacy employees and their dependents who are on a medical insurance plan
Retirement Savings

Essential Responsibilities

Scheduling
The Emergency Room is open 24/7. Patient Access needs to be able to work the variety of shifts as listed in the posting. Including overnights.
Willingly accepts work assignments change in daily routine and hours that may vary to accommodate staffing needs for all areas of ED Patient Access

Primary Responsibilities
Perform patient registrations while completing them accurately
Complete emergency room outpatient and inpatient registrations
Obtain demographic insurance and guarantor information as well as appropriate signatures for documentation
Manage Organizational Telecommunications
Paging Codes-Organization wide
Phone Systems
Ambulance and Law Enforcement
Outgoing flights for Medi flights
Contact on-call Physicians to relay messages
Find assistance for urgent patients needing help from their vehicle to wheelchair
Coordinate on the job development/employee training
Manage work queues to ensure completion of patient charts
Keep up to date on all EMR software utilized for the position
Identify patients as they are entering the ER area
Assist patients in registration sitting them in a wheelchair if needed and contacting the Triage nurse/Charge Nurse as needed
Follow guidelines developed to assist in rooming patients
Remain within a PARs scope of practice while maintaining compliance with state and federal regulations for patient care
Monitor overflow patients when rooms are full and alert nursing if patients status changes
Manage the Alarm Systems

Required Qualifications
High school graduate or equivalent

Preferred Qualifications
Prior healthcare experience
Medical Secretarial training medical terminology or related experience

Knowledge Skills and Abilities
Strong customer service skills when interacting with all patients family members and healthcare team
Knowledge in computer software including Microsoft Office
Ability to remain professional calm and maintain a caring composure when faced with difficult or stressful situations in a higher acuity patient setting- Examples: Sexual Assault Patients Mental Health Patients Trauma Patients
Ability to multi-task with emphasis on accuracy and patient privacy
Ability to learn new procedures and protocols while incorporating them into current work flows