Customer Success Manager
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Job Location:
San Francisco, CA - USA
Monthly Salary:
$ 70000 - 90000
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
As a member of our stellar customer experience team you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. Youll partner closely with our account management product and engineering teams on resolving customer questions managing product requests and issues and bringing insights into how we can improve our product. Youll be the first line of defense for our customers and the voice of the customer to the rest of the team!
What Youll Do
- Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
- Work directly with the support lead on documentation escalations product updates and communication with other teams and 3rd parties to help aid our customers
- Have the ability to grow develop and learn in a fast-paced start-up environment
- Work directly with some of the fastest growing companies in the US
- Help Pump scale effectively by handling support requests over phone email and chat
- Help us maintain a industry leading satisfaction rate with our customers
- Own a critical piece of the feedback loop for improving our product providing insight for the whole team
- Learn the Pump Platform inside and out to maximize effectiveness with our customers
What You Need
- Ability to provide support to customers over email slack and in-app support channels
- Excellent verbal and written communication skills
- Experience collaborating closely with teams outside of support
- Strong background in customer support via email and phone
- Investigative and critical thinking skills
- Desire for ownership and growth in role over time
- Ability to work evenings and weekends as needed
Nice to Haves
- Previous experience with Pylon HubSpot or other Customer Support Management Softwares
Benefits (for U.S.-based full-time employees)
Comprehensive healthcare and dental coverage for you
401(k) plan
Generous PTO: 13 accrued days plus company shutdown December 24January 1st
Free lunch & dinner at the office
Annual company-paid retreats
Developmental bonuses: support for professional development opportunities tied to cloud and related fields
Compensation
$70000 - $90000 USD
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Pump uses AI & group buying to automate cloud cost optimization and savings with zero engineering input
