Intern Managed Services

Colombo - Sri Lanka

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Assist in monitoring applications platforms and systems for issues and support tracking them through to resolution within agreed timelines
Support the identification and basic troubleshooting of system issues and assist senior team members in resolving incidents and service requests
Perform day-to-day technical operational tasks under supervision as part of regular support activities
Follow standard operating procedures and assist in escalating unresolved issues to appropriate internal or external teams
Contribute to maintaining knowledge repositories such as SOPs Work Instructions KB articles and whitepapers
Working on 247 operational support models and roster based working environments
Client interaction and end user support handling

Person Specifications

Following a bachelors degree in information technology Computer Science or equivalent
Candidate must complete minimum of 02 years of the degree program
Knowledge of software life cycles software application architecture and IT systems/architecture
Knowledge of IT network and security
Knowledge of cloud architecture cloud tools basic cloud operations and cloud monitoring
Knowledge/experience on monitoring and Tracking application/platforms/system
Knowledge of IT service management or similar
Knowledge/experience of basic IT industry standards
Flexibility/Experience in working on 24x7 rosters
Good analytical skills and decision-making skills
Good communication skills (soft/hard) and teamwork
Experience in Linux/Unix or Windows environments (OS and commands)
Experience in scripting (shell scripting PowerShell pearl python etc.)
Experience with Databases (MySQL PostgreSQL MSSQL etc.)
Experience in at least one or two programming languages

Added Advantage

Knowledge in Cloud and DevOps tools
Microservices using containerization tools (Kubernetes/Docker)
Cloud certification
Knowledge in Telecommunication will be an added advantage
ITIL certification

Key ResponsibilitiesAssist in monitoring applications platforms and systems for issues and support tracking them through to resolution within agreed timelinesSupport the identification and basic troubleshooting of system issues and assist senior team members in resolving incidents and service reques...