Senior Associate Mid Market Accounts
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Razorpay is one of Indias leading full-stack financial technology companies powering the way businesses move manage and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision to simplify payments for Indian businesses weve since grown into a fintech powerhouse driving Indias digital payment revolution.
Razorpay powers millions of businesses with a smarter scalable stack that goes beyond transactions to help them truly build and grow.
From seamless checkouts to payroll automation across India Singapore and Malaysia weve been engineering a fintech ecosystem thats redefining how money moves across Asia and were just getting started.
Today that ecosystem supports everyone from early-stage startups to some of Indias largest enterprises enabling them to accept process and disburse payments at scale while expanding into new ways of managing money more efficiently.
Our scale speaks volumes: Razorpay processes $180 billion in annualized transactions powering leading businesses like Airbnb Facebook WhatsApp Airtel CRED BookmyShow Zomato Swiggy Lenskart Mirae Asset Capital markets Indian Oil National Pension Scheme and over 100 of Indias unicorns. With strong roots in India and growing operations in Southeast Asia we are shaping the next chapter of financial technology across the region.
We are backed by global investors including GIC Peak XV Partners (formerly Sequoia Capital India & SEA) Tiger Global Ribbit Capital Matrix Partners MasterCard and Salesforce Ventures having raised over $740 million to date. Strategic acquisitions including Ezetap (POS and offline payments) Curlec (Malaysia expansion) BillMe (digital invoicing) and POP (rewards-first UPI) along with earlier moves in fraud prevention payroll and lending have further strengthened our platform and widened our footprint across Asia.
But what truly sets Razorpay apart is our culture. At Razorpay ownership is our oxygen you own what you build with no micromanagement or red tape just the runway to make your ideas fly. Learning is a lifestyle if youre curious youll feel at home here. People > Pedigree we hire for attitude hustle and hunger more than degrees. Transparency thrives over titles this is where interns question CXOs and CXOs say thank you. Guided by our values of Customer First Autonomy & Ownership Agility with Integrity Transparency Challenging the status quo and a strong belief that Razorpay grows with Razors youll be part of a 3000 strong team building not just products but the financial infrastructure of the future.
About the Role
This person is a growth retention driver for the MM merchant portfolio owning customer conversations adoption data tracking and cross-functional coordination to move AMB TPV and retention metrics. They operate at the intersection of Customer Success Analytics and Revenue Growth.
KeyResponsibilities:
- Customer Management - Based on the customer profile conduct merchant conversations to get feedback understand pain points areas where they need support. Focus on Product understanding and adoption as key growth drivers.
- Data & Analytics - Track Key customer Metrics (Product adoption and Usage Revenue etc) to understand the customer profile.
- Maximizing Sales Opportunities - Special focus on retention & identification of opportunities for upselling & cross-selling. This team will own targets on key growth metrics.
- Cross-Functional Coordination - Work with other cross-functional teams (sales product Ops & marketing) as and when required
Mandatory Qualifications:
- 3-5 years experience in Sales and/or Business Development
- Product focussed sales aptitude/experience
- Strong business acumen and result oriented approach
- Strong interpersonal skills and ability to maintain long-standing relationships with clients
- Analytical Skills: Proficient in data analysis and interpretation with the ability to derive actionable insights from customer data and metrics.
- Relevant experience in the Fintech/Banking Industry would be a plus
- Must have experience in B2B Sales
- Comfortable working across multiple departments in a deadline-driven environment.
- Active team player self-starter and multitasker who can quickly adjust priorities.
Location: Bangalore
Required Experience:
Senior IC
Key Skills
About Company
Online Payments India: Start Accepting Payments Instantly with Razorpay's Payment Suite, which Supports Netbanking, Credit Card & Debit Cards, UPI etc.
