Service Advisor

Port Hedland - Australia

Hourly Salary: $ 42 - 51

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

The Company

Truck Centre (WA) is WAs sole Mack UD and Volvo Truck Specialist Dealership. With 8 branches operating successfully state wide we pride ourselves in taking on the prestigious responsibility of being the Single Largest Truck Transport Solution in WA.

TCWA has recently been acquired by Volvo Group a global leader in next-gen technologies and sustainable road transport solutions. This acquisition brings exciting opportunities for access to world class resources technologies and career development pathways opening the door to some of the best opportunities in the industry.

About the Role

An exciting opportunity has become available for an experienced Service Advisor to join our busy Port Hedland this role you will be responsible for acting as the primary contact (both face-to-face and over the phone) between Truck Centre and our customers for all repair and maintenance work on their vehicles. You will need to be confident and responsible for scheduling work from the Service Counter to the Workshop whilst providing exceptional customer service.

The rostered shifts will be 8 days on and 6 days off Wednesday to Wednesday working 7am to 5pm. FIFO or Residential opportunities available.

The Successful Applicant

To be considered for this position you will have a demonstrated background in a similar capacity with proven experience in providing exceptional customer addition to your experience you will possess the following:

Mechanical aptitude
Exceptional customer service skills
Ability to work both autonomously and within a team environment
Willingness to complete a range of administrative tasks
Ability to adapt to manual processes
Strong time management skills
The ability to communicate effectively with all stakeholders to achieve a desirable outcome
A results driven attitude
The ability to problem solve and think on your feet
Excellent attention to detail
Intermediate Microsoft Office skills and adaptability to software programs

What we Offer

Competitive remuneration and annual CPI increases
Loyalty Leave - additional day of leave per year of service (up to 5 days)
Housing options available including shared accommodation and rental allowance
Exposure to factory training our- in house training department industry leading tooling product specialists and diagnostics
Employee referral bonuses
Recognition and rewards
A workplace that cares about your safety supporting the Zero Harm initiative
Health and Wellbeing MATES program - EAP counselling and support
Modern workshop facilities

Required Experience:

Unclear Seniority

The CompanyTruck Centre (WA) is WAs sole Mack UD and Volvo Truck Specialist Dealership. With 8 branches operating successfully state wide we pride ourselves in taking on the prestigious responsibility of being the Single Largest Truck Transport Solution in WA.TCWA has recently been acquired by Vol...