Inbound Customer Service Representative
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Job Location:
Wantirna South - Australia
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
We are growing! Were currently looking formultipleInbound Customer Service Representativesto join one of our existing Inbound Contact Centre teams!
What we offer:
- Attractive hourly rate; $33.38 superannuation.
- Flexible hours betweenMonday Saturday.
- Ongoing training and development programs
- Conveniently located minutes away from Westfield Knox shops cafes restaurants etc. Discounted onsite staff parking
- Collaborative innovative and engaging culture
- Friday afternoon social gatherings every week with weekly fresh fruit delivered on-site coffee machine and pool table.
About our client:
Our client is trusted by consumers as a GLOBAL LEADER in after-sales care across consumer electronics and home appliances. They provide flexible solutions for rapid repair replacement orupgrade.
About the role:
As an Inbound Customer Service Representative you will be responsible for delivering high levels of customer service including handling consumer communication enquiries and providing each customer with a highly personalised experience throughout.
In the role you will be
- Deliver exceptional customer service to customers.
- Ensure all customer queries are resolved within a timely manner.
- Data entry for accurate maintenance of our database.
- Commit to consumer advocacy and deliver great outcomes for both the consumer and our client.
About you:
- Previous Contact Centre experience highly regarded.
- Strong negotiation and problem-solving skills
- Excellent communication skills and attention to detail.
- Strong computer and systems literacy Salesforce/CRM experience desirable.
- You are a target orientated individual who strives to meet the goals set for them.
- Willing to learn & thrive being a part of a supportive inclusive team.
Ready for the next step
Apply todayor reach out to for more information.
We are a Circle Back Initiative Employer - we commit to respond to every applicant.
About Symbos
Symbos is a growing people-powered outsourcing services group with over 30 years of cross-industry experience partnering with more than 250 clients across enterprise government and emerging sectors. Our team of 1200 professionals operate across Australia New Zealand Fiji the Philippines and South Africa delivering meaningful outcomes across customer experience managed services and operational transformation.
We operate with a unique Glocal delivery model locally led regionally integrated ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships award-winning performance and a culture built on agility and collaboration Symbos is a place where great people come to do their best work.
We engage a workforce that represents the diverse communities and customers we support. Thats why we are committed to ensuring everyone is treated fairly with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages nationalities abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA community. If youre passionate about shaping the future of service delivery and want to be part of a team that values performance innovation and trust Symbos offers the platform to thrive.
Required Experience:
Unclear Seniority
Key Skills
About Company
Recoveriescorp is a contact centre specialising in receivables management solutions and insurance claims recovery services. We provide innovative and tailored end-to-end solutions for our clients.
