Technical Support Analyst I

Pineville, LA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Title: Technical Support Analyst I

Reports to: Information Technology Manager

FLSA Status: Hourly Non-Exempt

Division: Pineville NC

Job Overview:We are seeking a motivated and customer-focused individual to join our team as aTechnical Support Analyst I. As the first point of contact for our internal clients you will play a crucial role in providing technical assistance and support to end-users ensuring their hardware and software issues are resolved promptly and effectively. This position requires a strong commitment to customer service excellent communication skills and the ability to troubleshoot and diagnose technical issues.

Key Responsibilities:

Customer Support:
- Provide first-level technical support to end-users via phone email or chat.
- Assist users in resolving hardware software and network-related issues.
- Respond to inquiries in a timely and professional manner maintaining a high level of customer satisfaction.
Problem Resolution:
- Diagnose and troubleshoot technical issues guiding users through step-by-step solutions.
- Escalate complex problems to the appropriate support teams for resolution.
- Document all support interactions including the nature of the issue and the steps taken to resolve it.
Technical Expertise:
- Stay up-to-date with the latest technology trends and product updates.
- Provide basic technical training to end-users on software applications and systems.
- Collaborate with second and third-level support teams to enhance technical knowledge and problem-solving skills.
Team Collaboration:
- Collaborate with other team members to identify and implement process improvements.
- Communicate effectively with colleagues and other support teams to ensure a seamless support experience for end-users.

Qualifications:

High school diploma or equivalent; additional technical certifications are a plus.
Proven experience in a customer support role preferably in a help desk or technical support environment.
Strong problem-solving skills and the ability to think analytically.
Excellent communication skills both verbal and written.
Familiarity with common operating systems (Windows macOS) and productivity software.
Basic understanding of networking concepts.
Ability to adapt to changing priorities in a fast-paced environment.

Additional Requirements:

Some local travel (NC/SC).
Exceptional patience and empathy when dealing with end-users.
Strong organizational skills and attention to detail.

Join our dynamic team and be part of a collaborative environment where your technical expertise and customer service skills can make a significant impact. Apply now to contribute to the success of our organization and help our users achieve their goals through reliable technical support.

Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a full-time position. Hours of operation are Monday through Friday from 7 AM to 4 PM.
The employee must regularly stand walk use hands talk and hear and occasionally sit reach with hands and arms stoop kneel crouch and crawl.
The employee must occasionally lift and/or move up to 40 pounds.
The employee is regularly exposed to work near moving mechanical parts and frequently exposed to outdoor weather conditions wet or humid conditions (non-weather) and extreme cold/heat (non-weather).
The noise level in the work environment is usually moderate.

Benefits:

Medical Insurance

Dental Insurance

Vision Insurance

Disability Benefits

401(k) Employer Match and Profit Sharing

Group Term & Voluntary Life Insurance

Paid Time Off

Paid Holidays

About The Organization

Founded in Charlotte in 1977 The Building Center Inc. has grown from a single location into one of the largest privately held lumber and building materials dealers in the United States. Nearly five decades later we remain family-owned and family-driven guided by the same commitment we started with: to be our customers most valued building partner.

With more than 200 trucks on the road and a strong network of divisions strategically located throughout the Carolinas we deliver consistent reliable service to builders across the region. Our divisions include:

South Carolina:Easley Columbia Holly Hill Georgetown
North Carolina:Rock Hill Boone Monroe Ocean Isle Beach Pineville Gastonia Greensboro and Mebane

Our regional strength allows us to purchase and sell branded and commodity products at competitive prices while tailoring our inventories to match local building practices architectural trends and the unique needs of each market. Beyond supplying materials we provide a full range of manufacturing supportincluding truss plants in North and Central North Carolina millwork and door shops in the Triad and Charlotte metros and custom fabrication in Pineville where we also craft specialty products like reclaimed lumber flooring cabinetry mantles and siding.

What makes The Building Center truly different is our culture and our people. We believe construction is at its heart a people businessbuilt on relationships trust and hard work. Our values of service integrity and dependability guide us in every interaction whether were serving customers supporting our communities or developing our employees.

When you join The Building Center you become part of a company with deep roots a bold vision and a culture where you can grow contribute and make a real impact. Together were not just delivering materialswere helping to build communities futures and lasting success.

Equal Employment Opportunity & Reasonable Accommodation

The Building Center Inc. is an Equal Opportunity and Affirmative Action Employer. We consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender gender identity national origin protected veteran status or disability in accordance with federal state and local laws.

We are committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act Amendments Act (ADAAA). If you require an accommodation to apply for a position please contact us at or .

Required Experience:

Job Title: Technical Support Analyst IReports to: Information Technology ManagerFLSA Status: Hourly Non-ExemptDivision: Pineville NCJob Overview:We are seeking a motivated and customer-focused individual to join our team as aTechnical Support Analyst I. As the first point of contact for our internal...