Live Chat Specialist
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Live Chat Specialist at United Healthcare
Job Responsibilities:
- Respond to customer inquiries and provide information about United Healthcare products and services through live chat platform.
- Assist customers with any questions or issues they may have ensuring a positive customer experience.
- Offer guidance on health insurance plans coverage options and claims process.
- Handle customer complaints and escalate complex issues to the appropriate department for resolution.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve overall customer service delivery.
Essential Qualifications:
- Excellent written communication skills with a strong command of grammar and spelling.
- Empathy and patience in dealing with customer queries and concerns.
- Ability to multitask and prioritize tasks effectively.
- Basic knowledge of health insurance terminology and concepts.
- Proficiency in using chat support software and CRM systems.
Desired Experience:
Minimum 1-2 years of experience in customer service or live chat support role.
Salary & Benefits:
The salary for the Live Chat Specialist position at United Healthcare will be competitive and based on experience. Benefits include health insurance paid time off retirement plans and career development opportunities.
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Fueled by longtime client Boeing and newer clients from the high-tech arena, Perkins Coie is one of the largest law firms in the Northwest. Founded in 1912, the firm has more than 700 lawyers specializing in such areas as antitrust and trade regulation, intellectual property, and labo ... View more
