Operations Supervisor

The Operations Supervisor oversees:

• **Daily logistics warehouse fleet and dispatch operations.**Ensure shipments are received processed and delivered safely efficiently and on time in accordance with company standards.
• Operations and dispatch teams: coordinates with vendors and the OCASA network team ensures inventory accuracy effective warehouse organization and smooth end-to-end execution.
• Fleet and driver operations: Dispatch planning route efficiency schedules arrival and out times lunch compliance and driver performance while maintaining accurate fleet maintenance records and regulatory compliance.
• Provides clear direction delegates responsibilities and steps in when necessary. The Supervisor ensures operational continuity accountability and alignment with departmental and organizational objectives.

Job Resposabilites

• Oversee daily logistics warehouse fleet and dispatch operations including shipping receiving inventory and driver activities.
• Ensure that all shipments are completed with accuracy punctuality and in full compliance with client specifications relevant safety regulations TSA guidelines and internal standard operating procedures (SOPs).
• Strategically plan oversee and enhance pickup delivery and transportation routes to ensure optimal efficiency while proactively addressing delays or operational disruptions as they arise.
• Manage company-owned and contracted vehicles by maintaining accurate maintenance inspection repair and service records to ensure consistent availability and minimize operational downtime.
• Oversee dispatchers and drivers to ensure efficient scheduling communication performance tracking and delivery priority compliance.
• Monitor and document driver timekeeping activities including start times arrivals meal periods and departure times to ensure adherence to labor regulations and company policies.
• Keep inventory accurate in real time and quickly address any discrepancies.
• Direct train coach and assess staff; set expectations mentor and take corrective action as needed to maintain a high-performance culture.
• Delegate operations efficiently and step in as needed to maintain workflow.
• Work collaboratively with internal departments carriers vendors and stakeholders to address supply chain challenges and ensure smooth operational processes.
• Spot risks non-compliance and gaps; take action to maintain service quality and meet client needs.
• Report on operations metrics trends and improvements to leadership.
• Work with the Branch Manager to improve service KPIs and processes.
• Handle extra tasks as required to keep daily operations running smoothly.

Qualifications & Skills Required:

• 3 years of experience in logistics or warehouse operations
• Strong leadership team management and interpersonal skills
• Available for flexible hours nights and weekends as required
• Ability to work effectively in fast-paced high-stress environments
• Recognize shipment deadlines importance
• Strong attention to detail to ensure accuracy in documentation and adherence to protocols
• Ability to identify and address issues in the shipment process
• Strong verbal and written communication skills in English; bilingual a plus

Work Setting

• Work is performed in an office environment.
• While performing the duties of this job the employee may be regularly required to sit and use hands and fingers to operate a computer and keyboard.
• The role may require occasional work outside of standard business hours to accommodate client needs or urgent issues.

Direct Reports

• Drivers
• Operations Coordinators
• Dispatchers