Revenue Growth & Retention Coordinator

About the position

Were looking for a Revenue Growth & Retention Coordinator to lead our post-sales growth strategy focusing on maximizing Net Revenue Retention (NRR) through customer retention product adoption upsell and cross-sell initiatives. Youll be responsible for building processes leading the team implementing KPIs and OKRs and acting as a hands-on leader who drives execution by example.

This is a strategic and operational role. Youll own the roadmap for expanding revenue within the existing customer base collaborate across teams (Customer Experience Sales Product and Marketing) and ensure a seamless and value-driven customer journey. If you have a passion for scaling revenue leading high-performing teams and driving results with precision this role is for you.

Key Responsibilities

• Lead and develop the Revenue Growth team building a culture of performance ownership and accountability;
• Design and optimize customer journey processes focused on retention revenue expansion and product adoption;
• Define implement and monitor KPIs and OKRs to track and drive success across all growth initiatives;
• Build scalable processes for upsell cross-sell and renewals with predictable outcomes;
• Analyze key metrics such as Net Revenue Retention (NRR) churn upgrade rate and feature adoption to proactively act on opportunities and risks;
• Oversee strategic projects across the area managing timelines priorities and successful delivery;
• Be hands-on: join critical customer meetings lead negotiations and coach the team through challenges;
• Collaborate closely with Customer Experience Sales Product and Marketing to align expansion strategies;
• Lead hiring onboarding and ramp-up of new team members;
• Manage and optimize workflows and reporting within HubSpot CRM.

What Were Looking For

• Proven experience in team leadership within Account Management Customer Success or Revenue Operations;
• Strong background in building and scaling customer retention and expansion strategies;
• Hands-on experience managing CRM tools HubSpot expertise is a plus;
• Deep understanding of the Product-Led Growth model customer journey mapping and lifecycle management;
• Experience with KPI/OKR frameworks and data-driven decision-making;
• Strong analytical mindset and ability to structure and act on insights;
• Fluent English is mandatory; Spanish is a plus;
• Hands-on proactive leadership style leads by example and enjoys being close to the action;
• Excellent communication skills and ability to influence across departments.

Success Metrics

• Increase in Net Revenue Retention (NRR);
• Decrease in churn rate;
• Growth in Upsell and Cross-Sell revenue;
• Enhanced customer product adoption and engagement;
• Growth of revenue pipeline within the existing customer base;
• Team engagement and delivery on OKRs.

Benefits

- PTO Sick Hours (and More)

- Self Development and Wellness Budget

- Home Office and Equipment Budget

-** **Individual development programs

and More