IT Service Desk Manager
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title: IT Service Desk Manager
Location: New York NY
Duration: 6 Months Contract
Overall Observations:
- Both candidates were a bit light on the management experience.
- Would like to see stronger leadership and management capabilities even if they are less hands-on with day-to-day troubleshooting.
Key Areas of Experience to Emphasize:
- Managed Service Provider (MSP) Management:
- Experience managing an MSP or outsourced service provider. - must have
- Understanding of governance cadence with MSP resources (e.g. regular reviews meetings reporting).
- Familiarity with establishing and tracking KPIs and performance metrics.
- Experience conducting performance governance for MSP resources.
- Experience sourcing onboarding and managing vendors including how service delivery was governed.
- Service Desk and Project Management:
- Prefer candidates with stronger experience managing both service desk operations and project-related work.
- Documentation and Process Development:
- Should be able to guide the creation of documentation and rollout materials.
- Even if they havent personally authored documentation they should be able to describe the process and information required to produce it.
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
