IT Help Desk Analyst

Denton, TX - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

JOB TITLE: IT Help Desk Analyst
LOCATION: Denton TX
PAY RATE: $23-29.80/hour

We are a national aerospace and defense staffing agency seeking highly qualified candidates for a position with a top-tier client.

Job Details:

Job Type: Contract (12 months with potential for extension)
Schedule: Monday Friday 8:00 AM 5:00 PM
Industry: Aerospace / Defense / Aviation
Benefits: Medical dental and vision (Cigna)
Perks: Bonus potential Priority access via Tier 1 supplier
Openings Nationwide: Thousands of opportunities across the U.S.

Qualifying Questions:

Are you a U.S. person as defined under ITAR regulations
Do you meet the educational and experience requirements for this role
Can you commute to the job location or relocate if necessary

Summary:

Serve as the first point of contact for users seeking technical assistance via phone email and ticketing systems
Provide Tier I support for software hardware and network issues through problem diagnosis and step-by-step resolution
Escalate complex issues to appropriate internal teams as needed
Assist with deployment of PCs laptops docking stations and peripheral devices
Perform software installations and troubleshooting
Install applications using Intune
Ensure adherence to Service Level Agreements (SLAs) and achievement of key performance indicators (KPIs)
Communicate effectively with users using appropriate written and verbal communication skills
Manage and maintain company IT assets
Assist with installation setup and maintenance of workstations printers copiers and related equipment
Maintain clean organized and well-managed IT storage areas
Lift and carry up to 30 lbs; push and pull equipment carts as required
Maintain regular and reliable attendance including full shifts and punctuality
Perform other duties as assigned

Requirements:

1 2 years of IT experience in a similar role
Experience working with ITSM tools (ServiceNow Freshservice Jira)
Experience supporting current hardware software and cloud-based applications
Strong experience with Windows server environments and user administration (Active Directory Exchange O365 Azure)
Intune experience
Knowledge of endpoint security solutions
Proficiency with Office 365 applications
Solid understanding of networking fundamentals (DNS DHCP TCP/IP)
Ability to communicate effectively with technical and non-technical users
Independent self-motivated worker who thrives in a team environment
Commitment to compliance and confidentiality
Valid drivers license
Ability to travel as required
Ability to work overtime as needed
Must be a U.S. Citizen (as defined by ITAR).

Preferred Certifications:

CompTIA A
ITIL Foundation v4 (or equivalent experience)

About Us:

The Structures Company is a premier national aerospace and defense staffing agency specializing in contract contract-to-hire and direct hire placements. We deliver expert workforce solutions across engineering IT production maintenance and support roles.

As trusted partners to major aerospace OEMs and Tier 1 suppliers we connect professionals with opportunities to grow and excel in the aviation and aerospace industries.

Eligibility Requirements:

Must be a U.S. Citizen lawful permanent resident or protected individual under 8 U.S.C. 1324b(a)(3) to comply with ITAR regulations.

Keywords: aerospace aviation engineering maintenance aircraft design defense

Take your career to new heights-apply today!

JOB TITLE: IT Help Desk Analyst LOCATION: Denton TX PAY RATE: $23-29.80/hour We are a national aerospace and defense staffing agency seeking highly qualified candidates for a position with a top-tier client. Job Details: Job Type: Contract (12 months with potential for extension) Schedule: ...