Helpdesk Data Entry Analyst

Information Resource Group, Inc.

Job Location:

Indianapolis, IN - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: Helpdesk Data Entry Analyst

Location: Indianapolis Indiana - Hybrid

work onsite 3 days per week and 2 days remote

Interview Process: Initial interview will be via Teams. Final interview will be in person.

Candidate must be local to Indianapolis. Please provide current home address.

This position serves as a key link between technology and end-users assisting healthcare providers public health staff and other stakeholders in resolving system-related issues.

Ideal candidates will have a strong background in data entry customer service and attention to detail to maintain clean reliable health data. The role requires excellent communication skills problem-solving abilities and a commitment to supporting public health systems and workflows.

Key Responsibilities:

Respond to inquiries from healthcare providers public health agencies and internal users regarding immunization records and system functionality.

Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.

Utilize data tools and matching algorithms to identify and correct data integrity issues.

Document all support interactions in the ticketing system and maintain accurate logs.

Provide guidance to users on best practices for data entry and record management.

Assist in testing system updates and enhancements.

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Experience in a helpdesk or healthcare support role	Required	4.5	Years
Experience with deduplication tools data matching or record linkage techniques	Required	4.5	Years
Excellent communication and customer service abilities	Required	0
Knowledgeable with ticketing systems (e.g. ServiceNow) and Microsoft Office Suite	Required	0
Strong analytical and problem-solving skills	Required	0
Familiarity with immunization information systems	Highly desired	0
Experience working with state or local public health departments	Nice to have	0
Understanding of HIPAA and data privacy regulations	Nice to have	0

Role: Helpdesk Data Entry Analyst Location: Indianapolis Indiana - Hybrid work onsite 3 days per week and 2 days remote Interview Process: Initial interview will be via Teams. Final interview will be in person. Candidate must be local to Indianapolis. Please provide current home address. This p...